Front Desk Agent

Bluebird Spa City Motor Lodge Saratoga Springs, NY

Ready to work "In the Center of It All"? We want you on our team at Bluebird Spa City Motor Lodge! Part of the creative Lark Hotels family, our boutique property is a beautifully reimagined, design-forward motor lodge located directly on Broadway in the heart of downtown Saratoga Springs.

Step right out our front doors into Saratoga's thriving restaurant, shopping, and arts community. On your days off, you can experience the world-class excitement of the racing season or head out to paddleboard on Saratoga Lake. We value hospitality that feels fresh, approachably modern, and genuinely fun. If you have a passion for people and a "can-do" attitude, come help us create lifelong memories for our guests!

Compensation-$ 18/ hours

The Role: Your Day-to-Day

As a Front Desk & Guest Experience Specialist, you are the heartbeat of the lodge. You'll maximize revenue, create incredible value for our guests, and handle everything from the first friendly "hello" to a seamless departure.

• Guest Ambassadorship: Welcome and check-in guests with a smile, answer phone calls courteously, and share your insider knowledge of local attractions, dining gems, and points of interest.

• Reservation Sales & Strategy: Manage the reservations process (e-mails and phone calls) using suggestive selling techniques while staying up-to-date on room availability, local rates, and special packages.

• Detail & Account Management: Accurately handle guest accounts, process payments, manage cash drawers, verify data in our property management system, and coordinate room status with housekeeping and maintenance.

• The Ultimate Host: Handle guest requests (from extra pillows to wake-up calls) and confidently resolve any complaints to ensure every guest leaves saying "wow."

• Team Collaboration: Shift handovers, keeping the desk stocked, troubleshooting basic hotel systems, and acting as a primary point of contact for safety and emergency procedures.

Who You Are

• An Enthusiastic Professional: You approach work with passion, multitask with ease, and maintain your cool under pressure.

• A Natural Communicator: You possess excellent verbal and written communication skills and know how to listen effectively.

• A Reliable Team Player: You show up on time, take initiative, work well independently or with a crew, and are always ready to help a teammate.

• Adaptable: You thrive in a dynamic environment and have the flexibility to work a varied schedule including nights, weekends, and holidays.

Our Culture & Values

We expect our team to champion, embrace, and live our core values every day:

• Hospitality Soul: We have fun creating lifelong memories for each other and our guests.

• Collaboration: We value diversity and a "come as you are" spirit and personality.

• Integrity: We are honest, genuine, and transparent in our interactions.

• Concern For Others: We care deeply for each other and our guests.

• Accountability: We make mistakes, learn from them, and strive for continuous improvement.

Job Requirements & Physical Demands

• Education/Experience: High School diploma and/or equivalent work experience.

• Legal: Must be legally authorized to work in the United States (I-9 form completion required within the first 3 days of employment).

• Physical Ability: This is a physically active role. You must be able to stand and walk for extended periods, bend, lift up to 50 pounds, and comfortably use a computer screen/keyboard for moderate to frequent periods.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.