Patient Care Clerk

Founded in 1982 as Joliet Area Community Hospice, Lightways Hospice and Serious Illness Care is an independent, nonprofit healthcare provider licensed in 11 counties in northwest Illinois. We provide exceptional serious illness care, hospice care and grief support for adults and children. The majority of our direct patient care is in the field with Lightways team members providing care in the home, nursing facility or assisted living facility. We also have a 24-bed inpatient unit in Joliet. Non-clinical staff are based out of our Joliet administrative offices. Patient Care Clerk The Patient Care Clerk in our In-Patient Unit (IPU) is responsible for supporting the Inpatient Unit staff by ensuring all patient needs are communicated by answering incoming patient calls in a timely manner and assisting in clerical functions as directed. This position also greets families/visitors, answers call lights, bed alarms and assists in maintaining/breaking down patient charts. Key Responsibilities: Responsible for answering incoming phone calls from patients and caregivers in a clear, kind, and compassionate manner Communicate patient needs to Supervisor and ensure follow up Collaborate with weekend staff to meet patient needs in a timely manner as directly by Supervisor. Complete audit work as directed. Schedule Monday - Friday from 6 am - 2:30 pm Rotating Holidays, occasional weekends Education/Experience: High school diploma or equivalent required; associates preferred. Medical office experience preferred. Hospice experience preferred. #J-18808-Ljbffr Lightways Hospice and Serious Illness Care