Financial Services - Client Service Associate

Job Description

Job Description

Our firm is an independent, client-centered wealth management and financial planning firm committed to helping individuals and families bring clarity, confidence, and purpose to their financial lives. We take a deeply personalized approach, beginning with what matters most to each client, what we refer to as their Key Value Drivers, and building tailored strategies designed to support both their financial goals and life priorities. Through a collaborative, planning-first process, we provide proactive guidance across investment management, retirement planning, and wealth strategy. At the core of our work are long-term relationships built on trust, transparency, and a commitment to delivering a highly attentive, high-touch client experience.

The Client Service Associate plays an essential role in shaping the client experience and setting the tone for our organization. In this position, you will ensure every interaction is welcoming, professional, and handled with care through a wide range of administrative and client support tasks, including answering and routing phone calls, greeting clients, and assisting with scheduling and calendar coordination. You will also maintain accurate client data within the CRM and complete and process client paperwork, ensuring all documentation is handled with accuracy and strong follow-through. This is a highly accountable, “figure it out” environment where success comes from taking initiative, gathering the right information, and owning tasks end-to-end.



We are looking for someone who anticipates needs, supports the team, and helps keep things moving forward. The ideal candidate is organized, tech-savvy, and able to manage multiple priorities independently. Above all, they bring a proactive mindset, a strong attention to detail, and a thoughtful, client-first approach to their work.

Key Responsibilities:

• Serve as the first point of contact, greeting clients in person, by phone, and email in a warm and friendly manner
• Initiate and track client paperwork and account transactions efficiently (e.g., new and existing account processing, transfers, contributions, payment processing, etc.)
• Complete various industry-specific administrative tasks within established filing and paperwork timelines
• Maintain accurate and up-to-date CRM and client data
• Ensure all client inquiries and concerns are addressed promptly and resolved in line with expected service levels
• Provide pre- and post-meeting support for financial advisors
• Conduct thorough research and deliver high-quality problem solving and issue resolution
• Ensure business flow and communication expectations are consistently met
• Manage financial advisor calendars, including scheduling appointments and meetings as needed
• Assist in monitoring financial advisor emails, calls, and communications as needed
• Build and maintain strong working relationships with financial advisors, internal team members, and vendors to support high-quality client service
• Assist with other duties, projects, and operational follow-up items as assigned



Qualifications:

• High School Diploma or GED required; Bachelor’s degree in business administration, finance, or a related field preferred
• 1+ years of experience in an office environment performing similar work required
• Strong technology skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and CRM required
• High level of professionalism and confidentiality, with a strong attention to detail
• Excellent interpersonal, written, and verbal communication skills
• Highly organized and adaptable, with the ability to multitask and shift between responsibilities throughout the day
• Excellent interpersonal, written, and verbal communication skills
• Excellent organizational and time management skills and strong documentation habits
• Strong customer service mindset with a client-first approach
• Self-motivated with strong initiative and follow-through
• Ability to thrive in a fast-paced, team-oriented environment
• High level of confidence, perseverance, and drive to succeed in a goal-oriented environment