Senior Service Systems, Infrastructure and Analytics Manager

$134k - $192k

Repligen

Repligen seeks a Senior Service Systems, Infrastructure & Analytics Manager to lead systems, data infrastructure, and analytics supporting the global service organization. This role partners across service, IT, and commercial operations to build scalable solutions that drive operational excellence and customer success.

Responsibilities

Define, document, and improve global service business processes, standards, and best practices
Design and optimize service business systems, infrastructure, and integrations across Salesforce, SAP, and internal applications
Develop and execute master data strategy to ensure data integrity, governance, and accessibility
Build dashboards, reports, and KPI frameworks using Power BI and Tableau for data-driven decision-making
Partner with service, IT, commercial operations, and quality teams to align on shared business objectives

Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
7+ years of experience in business systems, analytics, systems architecture, or service operations technology
Experience supporting field service, technical service, or equipment-based service organizations
Strong expertise with Salesforce, SAP, Power BI, Tableau, and enterprise business systems
Proficiency with SQL, Python, Power Query, DAX, or similar scripting and automation tools
Proven ability to design system integrations, APIs, data flows, and reporting frameworks
Demonstrated success leading cross-functional initiatives and influencing stakeholders

Compensation: $134,000-$192,000 base

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Vacancy posted 1 day ago

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