Community Manager (24/7 Coverage)
$50k - $70kFresh Content Society
Department: Community Engagement Primary Location: Remote (U.S.) Reports To: Community Lead Employment Type: Full Time Salary Range: $50,000–$70,000 annually (DOE) + shift differential for nights/weekends Work Schedule: Rotating shifts to support 24/7 coverage; holidays/weekends as needed Overview Our community team turns followers into loyal fans through proactive engagement, brand protection, customer care, UGC amplification, and influencer identification—around the clock. Responsibilities Monitor comments/DMs/mentions across assigned channels; respond with brand voice and SLAs. Triage customer service issues; elevate per playbooks. Proactively seed conversations; identify UGC and influencer opportunities. Tag, categorize, and report sentiment and themes to strategy and creative. Execute social listening queries; contribute weekly insights and monthly reports. Qualifications 2+ years in social community management or social customer care (agency or brand). Platform fluency (TikTok, Instagram, YouTube, LinkedIn, X, Facebook). Calm, concise writing; strong judgment for brand risk and escalation. Familiarity with Sprout or similar engagement suites. Nice-to-Haves Experience supporting multi-location or franchise brands. Bilingual (English/Spanish or English/French). EEO: FCS is an equal opportunity employer. #J-18808-Ljbffr Fresh Content Society
Vacancy posted 2 days ago
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