Vice President, Revenue Operations

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Vice President, Revenue Operations Revenue Operations & Enablement (ROE), part of Revenue Accounting Services in GBSC, is seeking a Vice President, Revenue Operations to lead the Operations segment of the organization. This leadership role owns strategy, performance, and transformation across multiple verticals to provide foundational support that keeps operations sustainable, scalable, transparent, and flexible through system maintenance, inquiry management, and error correction functions and strategically through operational governance, program management, and knowledge management. Overview Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. The Global Business Solutions Center (GBSC) is a powerhouse of innovation and strategic partnership inside Mastercard that combines operational excellence with a vision for what’s next. More than a service provider, it is a collaborative force that delivers impactful outcomes, anchored in strong, reliable operations. Role Responsibilities Strategic Leadership & Multi‑Vertical Oversight: Define and execute the multi‑year strategic roadmap for Revenue Operations aligned to Mastercard’s growth strategy and GBSC priorities. Provide oversight across all operational verticals, ensuring consistent governance and shared standards while preserving agility for vertical‑specific needs. Change Management & Transformation: Help lead the ROE organizational shift from reactive service delivery to a proactive, capability‑led operating model. Drive cultural transformation, stakeholder alignment, and sustainable adoption frameworks through periods of operational and system evolution. Stakeholder Management & Executive Engagement: Serve as a strategic partner to GBSC leadership, Controllership, Regional Finance, Product, Technology and other enterprise stakeholders. Influence enterprise decisions on billing strategy, revenue system investments, and operational priorities. Represent Revenue Operations in cross‑functional governance bodies. Process, Governance & Revenue Integrity: Establish and enforce governance across ROE — including intake standards, escalation protocols, SOPs, and controls. Identify systemic risks and partner with Finance, Audit, and Risk to remediate. Sponsor large‑scale implementations including system transformations, M&A integrations, and new product onboarding. Automation, AI & Technology Strategy: Define the automation and AI strategy for Revenue Operations — identifying high‑impact use cases for RPA, intelligent automation, agentic AI, and workflow orchestration. Knowledge Management & Enablement: Own the ROE knowledge management and training strategy for billing and revenue functions. Build and maintain documentation, training curricula, self‑service resources, and best‑practice frameworks that reduce key‑person dependency and enable scalable onboarding across all verticals. Operational Performance & Scalability: Instill a performance culture anchored in SLAs, KPIs, and data‑driven decision‑making. Monitor enterprise metrics for throughput, accuracy, cycle time, and customer satisfaction. Ensure the operating model scales with growth without proportional cost or risk expansion. Customer Experience & Service Excellence: Set the strategic direction for customer experience — including VOC programs, escalation management, self‑service enablement, and service‑level governance. Ensure internal and external billing customers experience transparency, accuracy, and responsiveness. Talent Strategy & Organizational Development: Build and develop a high‑performing leadership team across geographies and delivery models (captive, BPO, hybrid). Own succession planning, talent assessment, and performance management. Foster accountability, continuous learning, and operational excellence aligned with the Mastercard Way. All About You Extensive experience leading billing or revenue operations organizations within a global enterprise or financial services environment, with a track record of scaling teams across multiple verticals, geographies, and delivery models. Proven success driving large‑scale organizational transformation — including operating model redesign, change management, and cultural evolution in complex, matrixed environments. Executive‑level stakeholder management expertise, with demonstrated ability to influence strategic decisions and serve as a trusted advisor across Finance, Product, Technology, and business functions. Deep knowledge of process governance, operational risk management, controls frameworks, and compliance structures at enterprise scale. Strategic fluency in automation and AI — including RPA, intelligent automation, agentic AI, and workflow orchestration — with experience scaling use cases in operational environments. Strong foundation in knowledge management and enablement, with ability to build scalable training programs and documentation frameworks that reduce SME dependency. Exceptional analytical skills with the ability to establish KPIs, translate complex data into executive insights, and drive accountability across a multi‑vertical portfolio. Outstanding communication skills — written and verbal — with the presence to represent Revenue Operations in executive forums, board briefings, and governance bodies. End‑to‑end billing lifecycle experience — pricing, revenue systems, billing assurance, corrections, invoicing — with exposure to ERP transformation or platform modernization. Ability to lead through ambiguity, make sound decisions under pressure, and maintain alignment with enterprise objectives. Mastercard is a merit‑based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact View email address on click.appcast.io and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Pay Ranges O'Fallon, Missouri: $200,000 - $330,000 USD #J-18808-Ljbffr Mastercard