Customer Success Specialist

Location & Hybrid Setup Austin, TX or Atlanta, GA (Hybrid: Four Days in Office) This is a full‑time role. Acrisure does not offer C2C or C2H employment and is not able to sponsor visas for this position. About Acrisure Acrisure is a global fintech leader empowering millions of businesses and individuals with solutions to grow boldly forward. By combining cutting‑edge technology with top‑tier human support, we deliver customized solutions across insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more. In just twelve years, Acrisure has grown from $38 million to nearly $5 billion in revenue and now employs over 19,000 colleagues in more than 20 countries. The Role Acrisure is seeking a Product Success Specialist to help Agency Partners unlock the full value of our technology stack, including collaboration tools, CRM platforms, AI solutions, and proprietary innovations. This is an entry‑level opportunity designed for recent graduates or early‑career professionals who are passionate about technology and helping customers succeed. You will receive comprehensive training, mentorship, and hands‑on experience with cutting‑edge tools to build a strong foundation for your career. What You’ll Do Drive Adoption & ROI: Help Agency Partners use Acrisure’s technology ecosystem effectively. Educate & Enable: Deliver onboarding programs, training sessions, and learning content that simplify complex tools. Support & Troubleshoot: Assist with technical issues, escalate bugs, and collaborate with internal teams to resolve challenges quickly. Build Relationships: Foster trust and long‑term partnerships with Agency Partners. Collaborate Cross‑Functionally: Work with Product, Marketing, Sales, and other teams to advocate for Agency Partner needs. Measure Success: Track adoption, usage, and satisfaction metrics to ensure impact. What We’re Looking For Bachelor’s degree or 0+ years of experience in Customer Support, Product Enablement, Account Management, Customer Success, or similar roles. Strong communication and problem‑solving skills. Passion for technology and helping customers succeed. Ability to learn quickly and adapt in a fast‑paced environment. Basic proficiency in Microsoft Office; familiarity with ServiceNow is a plus. What We Offer Comprehensive training and mentorship to help you succeed. Clear career growth paths within Customer Success and Product Enablement. Collaborative and supportive team environment. Competitive salary and benefits package. Benefits & Perks Competitive compensation Generous vacation policy, paid holidays, and paid sick time Medical, Dental, and Vision Insurance (employee‑paid) Company‑paid Short‑Term and Long‑Term Disability Insurance Company‑paid Group Life insurance Company‑paid Employee Assistance Program (EAP) and Calm App subscription Employee‑paid Pet Insurance and optional supplemental insurance coverage Vested 401(k) with company match and financial wellness programs Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options Paid maternity leave, paid paternity leave, and fertility benefits Career growth and learning opportunities Applicants must be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership. Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting View email address on click.appcast.io. Final candidates will be required to complete post‑offer verification processes related to the role and in accordance with applicable laws. #J-18808-Ljbffr