Customer Service Representative

Customer Service Representative Full Time | Vestal, NY, US | Salary Range: $17.00 To $23.00 Hourly Requisition ID: 3314 | 6 days ago If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Responsibilities Provide exceptional customer service in person and over the phone, keeping customers informed throughout their repair. Perform receptionist duties, light bookkeeping and accounting work. Welcome visitors by greeting them and answer questions, referring customers to the appropriate person. Schedule customer appointments and determine customer needs calmly and professionally. Enter customer information into computer software efficiently and accurately. Answer incoming phone calls in a timely and polite manner, clearly determine the purpose of the call, and forward all customer questions and concerns. Make outbound calls to update customers about repair status and call insurance companies to follow up on status and payments. Consistently check, sort, and forward e‑mail. Maintain a safe and clean reception area. Create and manage both digital and hard copy filing systems for all insurance partners. Perform clerical work such as filing, photocopying, transcribing, faxing. Take memos, maintain files, and organize documents. Handle accounts receivable, entering customer payments. Manage inventory of office supplies and reorder when necessary. Provide administrative support to collision consultants and accountant. Qualifications Must be at least 18 years of age. Ability to perform in a fast‑paced, sometimes stressful, high‑volume environment. Proficiency with Microsoft Office Suite. Professional attitude and appearance. Trustworthy and high degree of integrity. Excellent written and verbal communication skills. Resourceful and proactive when issues arise. Remain calm under pressure. Excellent organizational skills. Multitasking and time‑management skills with ability to prioritize tasks. Excellent customer service attitude. Benefits Medical, dental, and vision insurance options for you and your family (including domestic partners). $50,000 employer‑paid life insurance policy. 401(k) plan with an employer match. Employee Assistance Program with confidential counseling and services for relationships, stress, substance abuse, work/life, personal, financial, and legal issues, self‑help benefits, peak performance coaching, lifestyle savings for wellness, shopping, travel, personal development and training. Health savings account to assist with medical bills. Paid time off to promote work‑life balance. 8 paid holidays, including Black Friday, and floating birthday holiday. Growth opportunities within the company. We are an equal opportunity employer and consider all qualified applicants equally regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. #J-18808-Ljbffr