Patient Care Coordinator

About the Team Client Experience at Milo & Mew is where care becomes connection. We're the first hello, the calm voice during stressful moments, and the team that makes sure pet parents leave feeling informed, supported, and confident about what's next.We partner closely with our medical and operations teams to keep the day running smoothly—translating clinical plans into clear communication, coordinating logistics, and protecting a clinic experience that's warm, organized, and deeply human. About the Role As a Patient Care Coordinator, you are the bridge between the medical team and pet parents. You'll manage the details that help care land well—estimates, updates, discharges, follow-ups, scheduling, and payments—while creating an environment that feels welcoming, calm, and trustworthy.This role is ideal for someone who thrives in a fast-paced setting, can hold empathy and precision at the same time, and takes pride in making the experience feel seamless for both clients and the care team. Schedule may include evenings and/or weekends based on clinic needs. In this role, you will: Serve as the primary liaison between the DVM team and pet parents for treatment updates, timelines, and financial communication Prepare and manage treatment plans and estimates, obtain client authorization, and ensure next steps are clear Support patient admissions and discharges: confirm instructions, answer questions, and ensure clients feel confident about home care and follow-up Maintain accurate, complete records and ensure documents are coded/filed properly in our systems Make thoughtful outbound follow-up calls to check in, support recovery, and help schedule rechecks or future visits Create a warm, welcoming environment for pets and pet parents from the moment they walk in Manage a multi-line phone system: answer with professionalism, triage needs appropriately, and schedule efficiently Coordinate appointment scheduling across urgent needs, rechecks, and wellness—ensuring the clinic day stays smooth and realistic Respond to email correspondence with clients, referring veterinarians, and internal teams with clarity and urgency Support service recovery in high-emotion moments: de-escalate, problem-solve, and help clients feel cared for Generate invoices, collect payments, and ensure billing is accurate and transparent Coordinate scheduling, reminders, and rebooking to improve continuity of care Work closely with the medical and operations teams to keep the floor aligned—anticipating needs and closing loops quickly You might thrive in this role if you: Have a natural ability to make people feel calm, welcome, and cared for—especially when they're worried Communicate with clarity and kindness, and can explain next steps in a way that builds trust Stay organized under pressure and enjoy juggling priorities without dropping detailsTake pride in accuracy—whether it's notes, estimates, invoices, or follow-ups Enjoy being part of a team and stepping in wherever needed to keep care moving Qualifications Fluency in English (written and spoken) Ability to support patients up to 50kg and lift up to 25kg Experience in veterinary, medical, dental, or other client-facing healthcare settings is an asset (but not required) Comfort using digital tools (practice management software, email, scheduling systems) and learning new systems quickly Strong time management and ability to handle multiple tasks and competing priorities Excellent interpersonal skills, sound judgment, and a team-first mindset Confident, respectful communication—especially about sensitive topics like costs and treatment plans Problem-solving and critical thinking: you can assess, prioritize, and take action Professionalism, discretion, and commitment to confidentiality and ethical conduct Positive attitude, courtesy, and the ability to maintain composure in high-emotion situations What We'll Offer You Health, dental, and vision coverage (multiple plans) Retirement savings support (where available) Paid vacation and sick time Paid parental leave Pet-care benefits and discounts on services Access to mental health and well-being support A team that supports and celebrates each other About Milo & Mew Milo & Mew is building veterinary clinics that feel better to walk into—and better to work in. We're rethinking the care experience end-to-end: clearer communication, calmer spaces, and systems that support clinicians and staff so they can focus on what matters—great medicine and genuine connection. We believe the best care is delivered by teams who feel supported, respected, and set up to succeed. To achieve that, we value different perspectives, lived experiences, and ways of working—and we build with that diversity at the center. Equal Opportunity, Fair Chance, and Accommodations Milo & Mew is an equal opportunity employer. We do not discriminate on the basis of any legally protected characteristic. Background checks may be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered consistent with relevant local and state requirements. We are committed to providing reasonable accommodations for applicants with disabilities throughout the recruitment process. U.S. Equal Employment Opportunity Information Completion is voluntary and will not subject you to adverse treatment. Milo & Mew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. Male Female Decline to self-identify Hispanic or Latino White (Not Hispanic or Latino) Black or African American (Not Hispanic or Latino) Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) Asian (Not Hispanic or Latino) American Indian or Alaska Native (Not Hispanic or Latino) Two or More Races (Not Hispanic or Latino) Decline to self-identify If you believe that you belong to any of the categories of protected veterans, please indicate by making the appropriate selection. I identify as one or more of the classifications of protected veteran I am not a protected veteran I decline to self-identify for protected veteran status Disability Status We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. Completing this form is voluntary. #J-18808-Ljbffr Milo & Mew