Clinical Support Tech II - Urology Support Services

Urology Team Role

Join the Urology team at ACC! We are excited to introduce a new role that combines both administrative and clinical responsibilities. This dynamic position offers a variety of opportunities to support patient care and improve access to both clinic and procedural services. Key responsibilities include:

• Completing pre-procedural phone calls with patients
• Preparing new patient appointments
• Managing in-basket messages and provider support
• Cross-training to provide clinical coverage as needed

We are looking for a self-directed, adaptable team member who enjoys variety in their work and is excited to help shape and grow this new role. If you are passionate about delivering exceptional patient care, collaborating with a supportive team, and contributing to improved clinic and procedural access, we'd love to hear from you.

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

The Clinical Support Technician II is responsible for assisting the professional caregiver in the delivery of patient care, transporting patient and / or equipment, setting up and maintaining patient rooms, and performing a wide range of clerical, transcription, and maintenance of the patient care unit desk area functions. Performs patient care requiring clinical and procedural knowledge and skills requiring the use of sterile techniques, infusion monitoring, and medical equipment. Coordinates the flow of communications on the patient care unit. The Clinical Support Technician II may or may not be given a defined patient care assignment based on unit needs and the discretion of the manager / charge nurse. Tracks supply inventory, orders supplies and special items. Assists unit with clerical and administrative support including PI audits and data entry.

Responsibilities include:

• Assisting physicians and other health care providers with routine examinations and procedures, as well as procurement of equipment and supplies.
• Critically reviewing patient care documentation making note of any significant changes in the patient's condition and making an immediate report to a registered nurse or physician.
• Providing a variety of clerical tasks to include organizing and prioritizing workload, greeting and directing visitors, researching information as requested by nurses and physicians, reviewing orders for logic and clarity, revising orders as requested by the nurse, answering the telephone/ patient call lights, transcribing physician orders, and maintaining medical records. Performing routine quality assurance audits, safety checks, and inventory of supplies.
• Providing administrative and clerical support including PI audits and data entry.
• Providing clinical support assistance to include cleaning the work area, maintaining office equipment, troubleshooting common software and hardware problems, changing linens, checking supply inventory, re-stocking supplies, transporting patients/ supplies/ specimens, and assisting in the orientation of new employees and students.
• Providing direct personal care to patients as outlined in plan of care activities such as bathing, dressing, feeding, assisting with ambulation. Measuring and recording vital signs, and patient height and weight. May be responsible for specimen collection, skin preps/scrubs, catheter care, capillary blood glucose checks, simple wound care, range of motion exercises, and/or postural drainage. Performs Oxygen room set-up and monitors oxygen flow-rate, performs oropharyngeal and nasopharyngeal suctioning, tracheostomy care, fecal impaction removal, sterile dressing change wound irrigation, IV fluid assembly and monitoring, IV site care and discontinue peripheral IV, ostomy irrigation and care, urinary catheterization and irrigation, performs established oral, nasogastric, gastrostomy tube feeding.
• Reinforcing routine teaching given to patients by the registered nurse or physician and documenting patient understanding of instructions. Distributing patient education materials at the request of patients and/or health care providers.

Education Requirements: High School diploma or General Education Development (GED)

Licensure/Certification Requirements: Listed as a Nursing Assistant I by the North Carolina Department of Health and Human Services Licensed as a Nursing Assistant II by the North Carolina Department of Health and Human Service Basic Life Support (BLS) certification

Professional Experience Requirements: Requires one (1) year of clerical or customer service experience and three (3) months of nursing assistant experience

Knowledge/Skills/and Abilities Requirements: Must be fluent in verbal and written English language. Capability to develop computer skills if not competent.

Salary Range: $19.12 - $27.17 per hour (Hiring Range)

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email View email address on click.appcast.io if you need a reasonable accommodation to search and/or to apply for a career opportunity.