Customer Service Agent

Operations StaffOperations staff ensures the highest possible level of service is being offered to residents, guests, and service providers. Operation staff are responsible for meeting, greeting, and registering guests and residents, as well as assisting in operations of property. Operations Staff accurately maintain daily logs, records, and forms. They must be able to understand and react to emergency situations. This is not a class D security guard position nor does this position provide access control to the front of the property. Operations Staff reports to the Operations Manager.Your Responsibilities:Demonstrates excellent customer service, communication, and time management skills.Monitors Control Systems and Emergency Response SystemsResponds to emergency situations in a timely manner.Accurately maintains daily logs, records, and forms.Maintains a safe and secure environment throughout the building/property.Works shifts that are subject to change based on property needs.All employees are required to check in with the Property Manager during the issuance of Tropical Storm or Hurricane Watch or WarningBe Courteous and respectful to their fellow employees, residents, and guest.Maintain their assigned areas in a neat and safe manner.Safety procedures must be maintained and adhered to. Any safety issues must be brought to the attention of the Property Manager immediately.Attend the mandatory staff meetings.Supervise moves, deliveries and check on the status of all unit owner construction, ensuring that everything proceeds smoothly according to the property Regulations, reporting any damage to common areas immediately to the Property Manager.Assist the Receiving Department as needed in keeping all deliveries, moves and construction workers orderly and following with Regulations.Assist with Unit Owners, Residents and Guests in a courteous, helpful manner, referring all questions that cannot be handled to the Management office for further assistance.Retrieve packages for the Residents, as needed, from the Receiving Office after normal Receiving Hours or if the Receiving Clerk is busy assisting others. Proper procedures regarding the release of packages must be followed.Relieve the Receiving clerk as needed.Relieve the Front Desk staff as needed.Monitor the Valet Personnel, ensuring compliance with the Association’s Guidelines for vehicular traffic in the garage and on the Valet ramp.At the beginning and end of each shift, check the First Alarm Panel, ensuring that it is fully operational. Report any troubles in writing to the Property Manager immediately.Assist the Property Manager and Administrative Assistant as needed.Respond to any mechanical, medical or police emergencies and assist as necessary.Report to the Property Manager any problems as soon as possible, recording all irregularities on an Incident ReportMay be assigned other duties by the Operations Manager and/or Property ManagerSkills and Qualifications:Minimum of High School diploma or equivalency required.FA CPR AED Certification is desirable.Two (2) or three (3) years of experience in a similar position preferred.Effective written and verbal communication skills.Must possess strong customer service background.Strong customer service, communication and interpersonal skills required.Multiple language fluency is desirable.Strong command of information system hardware/software is requiredPhysical Requirements:Physical demands include the ability to lift up to 50 lbs.Work in an upright standing position for long periods of timeBe able to work in various positions, including, but not limited to, stooping, standing, bending over, sitting, kneeling, and squatting for extended periods of time.Be able to reach overhead and wide range of mobility in upper and lower body.Ability to work in different environmental working conditions (e.g., heat, cold, wind, rain, humidity)Be able to lift, pull and push materials and equipment to complete assigned job tasks.Repeat various motions with the wrists, hands and fingers.Handle, finger, grasp and feel objects and equipment.Reach with hands and arms.Communicate, receive, and exchange ideas and information by means of the spoken and written word.Ability to navigate the property/building quickly and easily as required to meet the job functions.Ability to respond to emergencies in a timely manner.