Service Coordinator I

Job Description Title: Service Coordinator I Location: National Church Residences – All Divisions Status: Non‑exempt Reports to: Property Manager/Portfolio Manager for Enriched Housing Services / Program Manager Revision date: August 2022 Supervises: n/a Purpose Under the general supervision of the Property Manager/Staffing Manager/Program Manager, the Service Coordinator coordinates programs and services to help participants maintain a good quality of life and age in place. The role prioritizes a person‑centric model of service delivery. Essential Functions and Basic Duties Assumes responsibility for coordinating programs and activities for eligible individuals on a group basis. Serves as a liaison to community agencies, networks with community service providers, and seeks out new services available to eligible individuals; identifies low‑cost service providers and/or negotiates discounts. Monitors the ongoing provision of services from community agencies and appropriately documents participants’ use in the designated documentation management system; manages the provision of supportive services where appropriate. Develops and maintains a Resource Directory that includes a listing of state and/or local service providers for families, children, elderly individuals, persons with disabilities, and emergency assistance. Organizes educational events on health care, agency support, life skills and referral sources; promotes participation and links eligible participants to events. Identifies partners to provide health services and screenings to participants at their homes. Assists participants in building informal support networks with other participants, peers, family, and friends. Engages volunteers within the community and/or property when appropriate based on National Church Residences Volunteer Policies and Procedures. Assumes responsibility coordinating services for participants on an individual basis through a person‑centered, non‑clinical assessment, intervention, and monitoring process. Outreaches to all eligible individuals to provide education about the program and offers enrollment; regularly engages all participants to identify areas of need and makes referrals to community agencies when necessary. Conducts telephonic and/or in‑person participant assessments and screenings according to program social and health requirements and in accordance with established time frames. Collaborates and communicates appropriate information with care and service colleagues to achieve participant goals. Provides quality customer service to all eligible individuals, answering questions, addressing concerns and assisting with basic needs from a person‑centered perspective. Assists participants in acquiring and utilizing desired community services to address social determinants of health such as housekeeping, meals, transportation, personal services, financial assistance, adult day care, counseling, and other services requested while complying with policies and restrictions outlined by contract or program such as HUD. Adheres to follow‑up and monitoring schedule outlined by participant preferences and/or contract or program requirements such as HUD; expectations include telephonic and/or in‑person visits in the individual’s home as directed by protocols or needs. Assumes responsibility for related duties as required or assigned. Performs miscellaneous and specially requested tasks such as gathering reports or interdisciplinary meetings; participates in implementation of grants or special programs that benefit participants. Builds rapport with participants while maintaining appropriate professional boundaries to assist residents to age in place successfully. Manages time independently, completing required tasks and documentation within identified time frames; works autonomously and as part of a team to ensure that participants are provided the best opportunity to successfully age in place. Responds to all communications (phone, e‑mail, fax, etc.) in a timely and professional manner. Accurately records labor time according to program and employer policy and procedures. Completes timely electronic and written documentation within required documentation systems to ensure accurate reporting of individual interactions, assessments and services. Completes all required forms with all participants who want to utilize the Service Coordination program. Completes Care Plans and monitors plans with participants according to program requirements, including follow‑up on referrals and services at implementation and an on‑going basis. Submits documentation needed for funder and quality performance reports in order to maintain funding for the program. Performance Measurements Service Coordinator meets requirements outlined in the Quality Assurance Review Process and File Review Process. The reviews capture participant assessments, interventions, monitoring, policy compliance, and education and wellness programs. All responsibilities are carried out in a manner consistent with National Church Residences’ core values of Purposeful Service, Compassion, Equity and Inclusion, Excellence, and Servant Leadership. Expectations In housing settings, maintains a caseload ratio up to 1.25 assigned units/individuals per scheduled hour per pay period. Example ratios: Full time, 80 scheduled hours per pay period maintains a caseload of up to 100 units; part time, 40 scheduled hours per pay period maintains a caseload of up to 50 units. Caseload ratio calculation: Divide number of assigned units by number of scheduled hours per pay period. Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, and collaborates and participates in policy creation and appropriate problem‑solving methods. Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG) as well as any facility handbook, including but not limited to corporate compliance, drug‑free workplace, safe work practices, and all federal, state, local regulations and laws. With respect to individual rights, ensures all care is provided with respect and dignity for individuals; reports all complaints made by individuals and/or families to the appropriate supervisors; reports all allegations of abuse, misappropriation of funds/individual property, and any other corporate compliance violations. Advocates individuals’ personal preferences and right to self‑determination. Completes all annual education requirements in a timely manner, including but not limited to compliance, privacy, security and HIPAA training, and exhibits behavior as set forth by the Code of Conduct in the performance of duties. Qualifications Education/Certification: High School Diploma or GED required. A bachelor’s degree in social work or a related field is preferred. Experience Required: Two or more years of experience in social service delivery with elderly, people with disabilities, and/or family populations. Demonstrated working knowledge of supportive services and other resources in the area served by the project. Demonstrated ability to advocate, organize, problem‑solve, and provide results for the participants served. Skills/Abilities: Good communication, comprehension, and interpersonal skills. Working knowledge of Windows, Microsoft Office Suite, and the World Wide Web; demonstrated with a passing score on a computer literacy test. Physical Activities and Requirements Travel: Occasional or as directed by contract and department requests. Vision: Normal: Consistent with standard workflow. Estimated time spent on activities: Rare (R) = 0‑24%; Sometimes (S) = 25‑49%; Frequent (F) = 50‑74%; Continuous (C) = 75%+. R = Climbing, Stooping, Standing, Pulling, Driving. S = Stooping, Lifting/Carrying 10‑25 lbs., Pushing 26‑50 lbs., Sitting. F = Walking, Standing, Lifting/Carrying 51‑75 lbs., Carrying 76+ lbs. Working Conditions Worker is subject to changing indoor and/or outdoor temperatures, which may include extreme heat (above 100°F) or extreme cold (below 32°F). Worker is also subject to work conditions that are somewhat disagreeable; elements such as noise, dust, heat, and oil exist but are not continuously disagreeable. Cognitive and Physical Abilities Reasoning Ability: Ability to apply common sense to carry out detailed instructions. Mathematics Ability: Ability to perform basic arithmetic operations with money; ability to perform operations with the assistance of a calculator or Excel spreadsheet. Language Ability: Ability to speak, read, write and understand English. Supervision Received Occasional supervision. Employee works on a definite objective using a wide range of procedures and plans and arranges own work, referring unusual matters to supervisor. Employee Acknowledgement I hereby understand and agree to the above description of the duties required of a Service Coordinator. Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information, and any other characteristics protected by applicable law. #J-18808-Ljbffr National Church Residences