Physician Liaison

WE ARE INSIGHT:

At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE!

Job Summary:

The Physician Liaison Services (PLS) Coordinator is responsible for managing new and existing accounts that are referred to Insight from external providers. This role interacts with high level Physicians and Managers, so a candidate with a strong sense of professionalism is desired. Day to day duties of this role includes, but is not limited to scheduling appointments, obtaining missing information, and being the main representative/ambassador between the referring physician/clinic and Insight’s services. The ideal candidate must be organized, have strong interpersonal and communication skills, along with understanding the importance of maintaining and building strong foundational relationships. These duties are to be performed in a highly confidential manner, in accordance with the mission, values and behaviors of Insight. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers and guests.

Duties:

• Maintain positive physician relationships; exercises discretion and judgment during and after hours when Physicians (customers) may inquire concerning sensitive information
• Ability to expedite patient scheduling from referring physicians as needed
• Proactively connects patients and customers with resources they may need (medicaid, food stamps,etc)
• Identify and bridge any gaps between the referring provider and Insight; performs future analysis in how to overcome future obstacles in these gaps
• Provides constant communication to external providers in order to streamline the process of sending referrals; troubleshoots any issues that may arise independently, and escalates as needed
• Comforts and supports patients through anticipating potential patient anxieties, answers patient questions, and directs patient to resources as needed
• Records and collects patient information for follow-up appointments
• Performs data entry activities to help update the Marketing Tracking System
• Protects patient rights by maintaining confidentiality of personal and financial information and HIPAA compliance at all times
• Extends excellent patient care to ensure patient comfort and satisfaction
• Performs other duties and tasks as assigned

Qualifications:

• Able to provide eligibility for employment for any U.S. employer
• High school diploma or general education degree (GED) required; Associate/Bachelor’s Degree strongly preferred in the areas of Business, Marketing, Healthcare Management, or related field.
• 1+ years of relevant customer service experience
• Ability to have reliable transportation and potentially operate a company vehicle to travel to clinics
• Ability to work with Microsoft office (excel, word, etc)
• Excellent interpersonal skills
• Proficiency with computers, preferably strong typing skills
• Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards.
• Ability to work with technology to receive/process referrals
• Ability to smile, converse and engage actively with customers
• Ability to read work orders and/or receive verbal instructions
• Knowledge of medical terminology
• Ability to multitask and move between responsibilities in fluid manner
• Ability to problem solve independently
• Ability to relate and work effectively with others.
• Friendly, empathetic & respectful
• Reliable in work results, timeliness & attendance
• Ability to relate to and work effectively with a wonderfully diverse populace
• Able to work in a fast-paced, and stressful environment while maintaining positive energy
• Able to work under pressure and in situations that benefit from patience, tact, stamina and endurance
• Detailed oriented, conscientious and committed to precision in work results
• Committed to contributing to a positive environment, even in rapidly changing circumstances.
• Is aware of standards and performs in accordance with them.

Physical Requirements:

• May be expected to lift up to 15 - 50 pounds with assistance. May be expected to push or pull 30 - 100 pounds with assistance.
• Work is of medium demand; walking or standing most of the time while on duty.
• Visual and auditory acuity and manual dexterity essential to performing designated duties required. Optimal auditory acuity required.
• Manual dexterity involving the handling of equipment and supplies is essential to performing assigned duties.
• Physical conditions are clean, neat and well lit.
• May be subjected to unpleasant sights and odors, stressful situations and hazardous or infectious agents where judgment as to precautions needed to be taken is essential. Climate control and ambient temperature variances may be experienced and required by patient care and needs of the patient care team.
• Exposure to limited amounts of radiation, hazardous chemicals or substances and infectious disease processes are a possibility
• Hours of duty may be irregular or unexpectedly extended due to the requirements of the clinical schedule and department needs

OSHA Exposure Classification:

Job Category III. Tasks/activities do not entail predictable or unpredictable exposure to blood or other body fluids to which universal precautions apply.

• Health, vision & dental benefits - eligible at 30 days, following the 1st of the following month
• Short and long-term disability and basic life insurance - after 30 days of employment

These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.

Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs. Insight is an equal opportunity employer and values workplace diversity!