Dispatcher

Dispatcher

The Dispatcher will own all aspects of the transactional logistics schedule and office responsibilities for their assigned territory including supervised personnel. They will be a key decision maker in determining which transportation means (in-house or vendor partners), is optimal for both cost and time efficiency for delivery, return, installation, service, removal or relocation of units. This position will have direct impact on key performance metrics such as on-time delivery, customer satisfaction, office management and team planning. A successful Dispatcher will adhere to WS safety policies, relevant state and regional laws and regulations. The Dispatcher will maintain excellent service standards, respond efficiently to customer inquiries, strive for high customer satisfaction and excel in WS Core Values of Collaboration, Empowerment, Excellence, and Innovation.

Environment, Health & Safety:

• Conducts business in compliance with all Environmental Health & Safety Policies.
• Conducts periodic safety meetings as well as updating safety documents and logs.
• Manages employee health and safety through creating a safe workplace with Safety Save, training and observations, and regularly scheduled assessments.
• Ensures operating standards are conducted; supported by robust training and communication actions

Supervisory Responsibilities:

• Provides direct and indirect managerial oversight by assigning tasks, daily assignments and other daily duties to include, as applicable: Drivers Field Service Techs Set Up Crews Transportation Coordinators Branch Coordinator
• This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.
• This role owns DOT compliance within an assigned territory

Fleet & Efficient Use of Resources:

• Sets daily/weekly/monthly priorities for the team
• Schedule and assigns in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets and achievement of delivery & installation profit margin
• Schedules and assigns services and maintenance calls supporting customers on rent
• Reviews next day/week/month deliveries and pick-ups and develops a dispatch plan
• Load level volume with end to end customer communication
• Create and receive purchase orders for all transport vendors; arrange for permits, and set up pilot cars and escorts where required for delivery, return, and relocation of unit
• Coordinate employees, or vendors and contractors for timely completion of complex installation and removal
• Monitors digital tracking to update customer orders, delivery schedules, and communicate with customers, WS employees & vendors
• Ensures Drivers collect appropriate documentation and signatures related to delivery/pick-up of units
• Ensure drivers document damages at retrieval and return
• Monitors and documents DVIR and preventative maintenance files
• Ensures all daily/weekly/monthly paperwork is completed, recorded and filed
• The ability to tracks drivers / venders through digital applications for on time excellence
• Works to schedule deliveries/pick-ups outside of current dispatch schedule as appropriate
• Assists Drivers in change of schedule or route issues, when necessary
• Communicates with customers to assist in scheduling daily/weekly/month activities
• Confirm site readiness, delivery access and permitting
• Define and maintain office/administrative procedures. Act as local coordinator and/or point of contact for branch activities such as time keeping/payroll, accounts payable/receivable, purchase orders, filing, and reception duties
• May manage one or more Branch Administrative employees
• Review Drivecam coaching opportunities and take action as necessary
• Conducts performance discussions and training
• Other duties as assigned

Education and Qualifications:

• High school diploma, GED, or 3 years of applicable experience
• 2 years work experience
• 2 years experience managing one or more employees OR 1 year of experience with WillScot
• MS Office/Excel/Word/Outlook experience
• Experience working directly with customers by phone and email
• Strong customer service orientation, active listening, excellent oral/written communication
• Ability follow direction and meet deadlines in a fast-paced environment
• Experience applying creativity to problem-solving
• Build sustainable relationships and trust with vendors through open, proactive communication
• Ability to effectively manage multiple, changing priorities in a fast-paced environment
• Preferred Requirements:
• 3 years logistic experience
• Scheduling, route planning and optimization
• Familiarity with CRM system or other contact management platform
• Salesforce experience
• Familiarity with DOT compliance and vehicle telematics
• Experience working with outside vendors, including pricing and schedule negotiations
• Personal Characteristics:
• Lead by example through living our values: Dedicated to Health & Safety Committed to Inclusion & Diversity Driven to Excellence Trustworthy & Reliable Devoted to Our Customers Community Focused