Salesperson

POSITION: Sales Associate

REPORTING TO: Boutique Manager

LOCATION: Miami Design District, FL

POSITION SUMMARY:

As a Salesperson at John Hardy, you are an ambassador for our brand and its values, creating an exceptional experience tailored to each client’s needs. You will play a key role in client conversion and retention, driving revenue and building lasting loyalty. You will work alongside a diverse sales team and report to the Boutique’s leadership

RESPONSIBILITIES :

Client Development

• Build and grow a personal book of top clients through regular, personalized outreach.
• Use clienteling tools and marketing resources to engage current clients and attract new ones.
• Capture and maintain accurate client data to personalize every future interaction.
• Deliver a consistent, warm experience at every stage of the client journey, from first visit through after-sales care.

Sales and Service

• Meet and exceed individual sales targets while contributing to the boutique’s overall sales and profitability plan.
• Understand each client’s needs and guide them to the right piece.
• Make every client the priority, creating a warm and hospitable experience in every interaction.
• Champion new product launches and key business initiatives.
• Maintain up-to-date knowledge of all product categories.
• Stay current on industry and market trends to identify new selling opportunities.

Operations

• Support inventory control and help achieve shrink objectives.
• Maintain visual merchandising, product presentation, backstock organization, and housekeeping to current brand guidelines.
• Follow all retail operating and security procedures, handling merchandise with care to protect clients, colleagues, and company assets.
• Partner with the support team on repairs and keep clients informed through completion.
• Adhere to the wardrobe policy.

Teamwork

• Communicate openly and constructively with colleagues, taking a flexible, solution-oriented approach.
• Partner with the team to deliver a consistent client experience and contribute to a positive store environment.

QUALIFICATIONS & REQUIREMENTS:

Required

• Minimum of 2 years of experience in luxury sales, retail, or a related client-facing role.
• Proven track record of exceeding sales targets.
• Exceptional client relationship-building skills.
• Strong verbal and written communication skills.
• Comfort point-of-sale (POS) and clienteling/CRM systems.
• Availability to work a flexible schedule, including days, evenings, weekends, and holidays.

Preferred

• Fine jewelry or watch sales experience.
• An established client book.
• Keyholder experience is a plus.
• Fluency in a second language, such as Spanish.