Equipment Service Technician

Location Horizon Bend, OR – 62860 NE Boyd Acres Rd Suite #5 Bend, Oregon – 97701 Pay Competitive pay and up to $2,500 through performance bonuses. Job Overview The Equipment Service Technician utilizes deep technical skills with Outdoor Power Equipment to help customers maintain the machines critical to completing landscape jobs. They provide trusted assembly and repair of lawn mowers and other landscape equipment, demonstrate exceptional service and proactive communication, and radiate a positive attitude. Responsibilities Identify problems with fractional horsepower gasoline engines used to power lawnmowers, garden tractors, and similar machines, and resolve them in a timely manner. Locate causes of trouble, dismantle parts, examine for defects; then clean, adjust, replace or repair as needed and authorized by the customer. Communicate daily with Parts Customer Service Representative and/or Sales Center Manager regarding diagnosis, recommended courses of action, and repair status. Treat company‑issued tools and customer equipment with utmost care. Observe safety and security procedures according to OSHA. Perform other duties as assigned. Requirements Successful completion of mechanic technical/trade school; or 1 year of mechanic experience and/or training; or equivalent combination of education and experience. Willingness and ability to acquire OPE industry certifications and maintain manufacturers' annual updates. Own a set of basic tools for general repair of engines and/or power equipment. Maintain composure in a fast‑paced environment focused on serving business owners with urgent needs. Investigative nature; troubleshoot with persistence and think critically to identify solutions to problems. Be a cooperative, dependable team player. Aware of how behind‑the‑scenes actions can impact customer service. Aptitude to learn ever‑evolving computer systems, programs, handheld technology, and processes. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to multitask between repairs and commit to overtime when necessary to meet deadlines. Physical dexterity, coordination, and steadiness. Must be 18 years of age or older to apply. Preferred Qualifications High School diploma or GED. Bilingual (English/Spanish) a plus. Experience across small engines (two‑cycle, four‑cycle, light diesel), electrical and hydraulic units, is helpful. Equipment and Engine Training Certifications (EETC). Benefits Group medical, prescription, dental, vision, and life insurance. 401(k) with company match. Employee stock purchase program. Seasonal sales and rewards programs. Employee Assistance Program. Exclusive vendor discounts offered to POOLCORP/Horizon employees. Equal Employment Opportunity Statement POOLCORP, including all its subsidiaries, is a drug‑free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, opinions, and is committed to being inclusive of all people. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract. Contact Information Email: View email address on click.appcast.io Phone: View phone number on click.appcast.io #J-18808-Ljbffr Poolcorp