General Merchandise Department Lead | Merch & Customer Experience

Introduction Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community. Overview Barnes & Noble College is seeking a creative, driven, adaptable, and customer‑focused team member to work as a Department Manager in the General Merchandise department. The Department Manager in GM may assist customers with school supplies, electronics, dorm, convenience, gifts, and clothing while assisting in the daily operation of the store. You will be a subject matter expert for your department, but also remain knowledgeable of other operational areas to provide outstanding customer service. Responsibilities As a Department Manager in General Merchandise you will support all store operations and departments in partnership with the management team. You will manage daily activities of the selling floor to ensure the appeal of our displays and the availability of merchandise. General Merchandise is a high energy, multi‑faceted department where your adaptability, creativity, customer service, listening, and problem solving skills will be exercised. You must be knowledgeable about department and store operations, and provide outstanding customer service to the academic and co‑curricular community. Expectations: Maintain a presence on the sales floor and a working knowledge of all departments to greet customers, answer questions, recommend products and/or services, help locate or obtain materials, and provide daily support, direction, and guidance to team members. Ability to use department specific technology such as CORE or Intrepid to answer questions, recommend products, place orders, locate items, search inventory, or meet customer needs. Maintain an appealing and clean sales floor—hang, fold, shelve, peg merchandise to a particular standard using a planogram or general merchandising guidelines. Assist with processing sales transactions involving cash, credit, or financial aid payments. Full‑time positions require availability to work at least 30 hours on a weekly basis year round. Schedules may be set or vary to meet the needs of the store. Physical Demands: Frequent movement within the store to access various departments, areas, and/or products. Ability to remain in a stationary position for extended periods. Frequent lifting. Occasional reaching, stooping, kneeling, crouching, and climbing ladders. COVID-19 Considerations: Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required. Qualifications 2+ years’ experience in a retail setting as a manager or buyer preferred or a graduate of the Best Seller Program. High school diploma/GED required. Outstanding customer service skills to match customers to products that meet their needs. Basic reading, writing and accounting skills required. Excellent customer service and communication skills needed. Strong interpersonal, communication, and problem solving skills. Ability to work a flexible schedule including evenings, weekends, and holidays. EEO Statement Barnes & Noble College is an Equal Employment Opportunity and Affi­rmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. #J-18808-Ljbffr