Customer Service Specialist

Customer Service AssociateThe Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed. The Customer Service Associate will assist the Customer Service Manager in creating a positive store atmosphere for customers and a positive working environment for Associates while fostering the Niemann Harvest Market culture.Essential Duties And ResponsibilitiesDelivers superior guest service and ensure absolute customer satisfactionMaintains customer satisfaction by providing solutions to concernsLearns and uses the three E's: Engagement, Educate, EmpowermentLearns and uses the GUEST programGreet Customers. Be sincereUse a smile. Project a friendly mannerEngage the customer in casual conversationShow respect toward customers purchasesThank themUnderstand all aspects of the cashier/bagger positionSupervises front end cleanliness and organizationControls traffic flow on the front end through the Queue systemEnsures compliance with all laws, policies and procedures through regular front end managementProcesses information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service deskService Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)Handles software and hardware equipment issuesWork within company programs, policies and proceduresFollows safety policies and procedures; is a safety role modelOther duties as assigned by supervisorKey AttributesPassion/purposeFoodie/farmerThirst for knowledge/curious/inquisitivePeople enthusiast/outgoingGenuineGood communicator/desire to shareTrendy/funHonestTechieFriendlyLeadership skillsPeople/Communication skillsIntegrityAbility to multi-taskHigh energy levelAdaptabilitySupervisory ResponsibilitiesManages 3-12 Associates on the front end.Follows NFI policies and applicable federal, state and local laws.Assign and direct workAddress complaints and resolves problemsEducation and/or ExperienceThere is no required education and/or experienceLanguage SkillsRead, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.Ability to write routine reports and correspondence.Present information and respond to questions from groups of managers, clients, customers, and the general public.Mathematical SkillsBasic math concepts (addition, subtraction, division, multiplication)Certificates, Licenses, RegistrationsThere is no required certifications, licenses, or registrationsRecommended EquipmentSlip resistant shoes with closed toe and heelLadderStepladderUniform per store policyPhysical DemandsRegularly (Over 2/3 of the time)StandWalkUse hands to finger, handle, or feelReach with hands and armsStoopKneelCrouchCommunicate with associates and customersLift and/or move up to 15 poundsFrequently (Between 1/3 to 2/3 of the time)Overhead liftingClimbBalanceLift and/or move up to 25 poundsOccasionally (Less than 1/3 of the time)SitCrawlSmellLift and/or move up to 50 poundsVisionCloseDistancePeripheralDepth perceptionAbility to adjust focusAbility to distinguish colorsWork EnvironmentOccasionallyRisk of electrical shockOutdoor weather conditions from exterior doorsNoise LevelModeratePay Range$16 up to $18/hour (IL Locations Only)BenefitsMedical, Dental, and Vision InsuranceFlexible Spending Accounts (Medical and Dependent Care)Life InsuranceVoluntary BenefitsPaid Time OffRetirement PlansEmployee Assistance Program**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.**Position requirements may vary by store location Harvest Market