Complex Implementations Team (CIT) Relationship Manager - Payments -Senior Associate

Job Description Champion our mission by delivering exceptional client experience and fostering collaboration within the team. We are seeking a relationship manager to support key onboarding for business clients. Job Responsibilities Collaborate with Business Development (BD) representatives to identify and consult on Point of Sale (POS) solutions, Value-Added Reseller (VAR) partnerships, and internal products for small business clients. Serve as a subject matter expert on merchant services, helping RMs and BD teams position the right solutions based on client segment, use case, and growth stage. Monitor activation milestones, proactively address bottlenecks, and ensure clients are fully enabled to accept payments and leverage value-added capabilities. Conduct quarterly training sessions and ongoing enablement to reinforce the go‑to‑market strategy across POS partners and internal stakeholders. Host bi‑weekly office hours to address questions, share best practices, and drive consistency in how solutions are positioned and delivered. Partner with Marketing, POS vendors, and Commercialization teams to develop and maintain up‑to‑date sales sheets, playbooks, and client‑facing materials. Collaborate with BD and POS/VAR partners to address escalation requests, resolve issues quickly, and promote client retention and a positive client experience. Proactively identify and implement enhancements to onboarding and activation processes. Required Qualifications, Capabilities, and Skills 3+ years of experience in the payments industry or a related field. Strong knowledge of the merchant services industry, including POS solutions and VAR partnerships. Proven experience in project management and client relationship management. Excellent analytical and problem‑solving skills, with a client‑first mindset. Strong interpersonal and communication skills, capable of managing multiple clients and projects simultaneously. High level of integrity and professionalism, adhering to regulatory requirements and sound risk‑management protocols. Ability to adapt in a fast‑paced, evolving environment. Preferred Qualifications 5+ years of experience in the payments industry or a related field. Demonstrated success in cross‑functional collaboration and resourcefulness in addressing customer needs. Familiarity with digital onboarding processes and tools. Benefits We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Equal Opportunity Employer We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. #J-18808-Ljbffr JPMorganChase