Operations Manager

Operations Manager

Fraport USA is a wholly owned U.S. subsidiary of Fraport AG, one of the largest airport operators worldwide, with airports in Germany, Greece, Peru, Brazil, India, Turkey, Slovenia, Bulgaria, China, and the USA. Fraport's experience is the gold standard for customer-centric airport development, management and concession operation, with two of Fraport USA's airports ranked in USA Today's Top Ten Airports for Shopping for 2023. Fraport works closely with airport stakeholders to bring a unique, authentic sense of place to customers' airport experiences with brilliant local food and beverage offerings, regional retail and service concessions and a host of other features that positively shape an airport encounter.

What You Will Be Doing: Reporting to the Vice President of Operations, the Operations Manager will leverage their skills to optimize sales and customer experience for the Nashville International Airport concession program, ranked in the Top 10 Airports to shop by USA Today.

Key Job Responsibilities

• Serve as a liaison between airport tenants and Fraport Nashville, responsible for fostering positive tenant and peer relationships at the airport
• Coordinate the construction build schedule in partnership with the corporate PMO
• Provide industry expertise to tenants, driving results in product presentation, store appearance and sales growth
• Ensures subtenants are in compliance with all facets of their sublease
• Assists with all areas of construction project management to ensure tenant projects are completed on time
• Interprets business problems and develops visualization solutions for use in decision making
• Manages the day-to-day business of assigned retail and food & beverage operators for best practice service; highest quality of operational standards; and health, safety and security compliance
• Performs regular operating audits on retail units, and partners with the Operator to review results, and restore negative impactors
• Establishes and maintains professional relationships with users, tenants, and airport representatives
• Represents Fraport USA at events, public and professional meetings
• Prepares detailed reports as required
• Reviews third-party contracts for compliance
• Performs other related duties as required

Required Qualifications

• Five years of progressively responsible operations experience in property management, food & beverage, hospitality, real estate, or airport concessions management
• Minimum Three years of managing projects in a Food & Beverage/Hospitality setting

Preferred Education & Experience

• Food & Beverage management experience
• Experience with state and federal compliance
• Vendor management
• 4-Year Bachelor's Degree or Associates Degree or equivalent combination of work experience
• Public speaking and presentation comfortability

Licenses & Certifications

• Must be able to obtain and maintain airport Security Identification Display Area (SIDA) badge.

Your Team and Working Environment

• Fraport Tennessee - Nashville International Airport
• You will work in a small, nimble team in an exciting airport environment while liaising with USA and occasionally global headquarters support teams
• You will interact and problem solve with subtenants ranging from small entrepreneurs to multinational corporations and everything in between
• You will present to and respond to Airport Authority staff
• Visa Requirements: Must be legally authorized to work in the US

Physical Demands

The physical demands consist of moving from one work location to another, sitting or standing at a workstation for extended periods of time and may involve lifting objects weighing up to 25 pounds. Also, must be able to perform the physical requirements of the position with or without reasonable accommodation

Work Schedule

Work may require weekend, afternoon, evening and or holidays

Our Commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Forty percent of our program is represented by Airport Concession Disadvantaged Business Enterprises.