Starbucks Daily Operations Leader, Biltmore Fashion Park - Full Time

Overview Be part of an amazing story. Macy's is more than just a store. We are a story that has connected with customers for over 160 years, built on innovations, traditions, and memorable moments. This role supports the Starbucks cafe inside Macy's, delivering an efficient, professional, safe, and profitable operation while upholding brand standards and Macy's Foods Division expectations. The Daily Operations Leader works with Baristas to provide quality customer service and expertly crafted beverages, modeling the standards that define the Starbucks Experience. The role coaches and develops team members, fosters an energetic work environment, and partners with leadership to support sales, profitability, and compliance goals. Responsibilities Lead daily cafe operations, ensuring compliance with Starbucks, Macy's Foods Division, and Health Department standards for safety, sanitation, and product quality. Deliver an exceptional customer experience by modeling Starbucks' customer connection standards and Macy's selling behaviors. Train, coach, and motivate colleagues through ongoing feedback and role modeling to maximize team performance, customer satisfaction, and professional development. Ensure consistent preparation, presentation, and merchandising of all food and beverages to Starbucks standards, making necessary recipe adjustments to meet customer requests. Monitor labor productivity to balance customer service needs with cost control. Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs. Monitor sales, expenses, and reports to achieve profit and loss goals, and communicate results and priorities to the team and leadership. Oversee cash handling and point-of-sale operations in compliance with Macy's and Starbucks policies. Maintain a clean, professional, and welcoming cafe environment, serving as a role model for grooming, communication, and workplace conduct. Partner with store leadership and Starbucks Division Managers to ensure operational excellence and resolve customer concerns promptly. Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities. Perform additional duties as assigned in support of store operations. Qualifications High School diploma or equivalent; retail, food service, or customer service experience preferred. ServSafe certification or food handler permit as required by state or local health department. Ability to perform physical tasks: heavy lifting, standing for extended periods, reaching, kneeling, crouching, climbing ladders, with capacity to lift at least 30 lbs; close vision, color vision, and depth perception. Flexible schedule, including days, evenings, weekends, and holidays as needed. Benefits Competitive pay and comprehensive health and wellness coverage; 401(k) match Paid time off and eight paid holidays Continuous learning and leadership development Colleague Resource Groups and volunteer opportunities Merchandise discounts, performance-based incentives, annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Tuition reimbursement Full benefits details available through Macy's benefits resources About Us This is a great time to join Macy's. Whether helping a customer find the perfect gift, streamlining operations, enhancing online shopping, merchandising, or contributing to iconic events, Macy's offers opportunities to be part of memorable moments in people’s lives. This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend the job description at any time. Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. #J-18808-Ljbffr Macy's