Customer Service Supervisor

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at

Location: USA - Florence, 2505 Ted Bushelman Blvd.

Division:Solutions
Job Posting Title: Customer Service Supervisor
Time Type: Full Time

POSITION SUMMARY

The Customer Service Supervisor is responsible for the day-to-day activities of the customer service department. The supervisor is responsible for training CSRs of the daily operations for the customer service group. The Customer Service supervisor must have a solid understanding of manufacturing, planning, and transportation. This role requires approximately 25 - 50% travel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develops andmaintainspositive customer relationships

• Communicates effectively with customers,vendorsand team members

• Provides overall responsibility for ensuringaccuratedata capture and system entry

• Proactivelyutilizesdata andproblem solvingskills to resolve internal team, customerserviceand vendor issues

• Continually looks for internal and customer process improvement processes

• Develops and promotes a team environment

• Responsible for all aspects of personnel management including associate performance feedback, training, management,mentoringand progression development

• Assistswith implementation and testing of new account start ups

• Provides support to teamslocatedat customer sites

• Supports presentations for new customer sales,implementationsand customer visits

• Presents data and findings in front of the Customer

• Reviews, updates andmaintainsstandard operating procedures (SOP's)

• Meets or exceeds all team KPI's for Customer Service

• Conducts project work asrequired

OTHER DUTIES (Site Specific)

• May berequiredto work hours outside of set schedule dictated by business needs

• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Ensures direct reports deliver projects within scope and on time and meet customer expectations

• Manages team vacations schedules andworkloadof team toassistin project prioritization

• Development of direct reports

• Responsible for employment decisionsregardingstaff and performance management

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• Must have a high school diploma or general education degree (GED).

• Minimum of 2 years in transportation/supply chain management in a 3PL environment.

• Minimum of 2 years of successful management experience ina logistics, customer service or related fieldrequired.

• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate

SKILLS,KNOWLEDGE,AND ABILITIES

Computer Skills

• Basic knowledge of WMS (Warehouse Management Systems)

• Proficiencyin MS Office applications(to include Excel, Word & Outlook)

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Analytical and a solid mathematics foundation isa must.

Other

• Excellent communications skills and able to deal with clients tactfully and efficiently.

• Cross-Functional Collaboration - Ability to work effectively with warehouse, transportation, and sales teams to align customer service efforts with operational goals.

• Must be clear and articulate on the phone and in person with strong writing and clear presentation abilities- persuasive but empathetic.

• Must be able to handle conflict and pressure, setprioritiesand abide to them, andmaintainconsistent and positive customer serviceimageunder difficult conditions.

• General understanding of the Supply Chain Management and Logistics industryincluding regulatory compliance.

PREFERRED QUALIFICATIONS

• 4-Year College Degree preferred, will consider equivalent experience or combination of education and experience

• Prefer 5 years' experience in a leadership role inlogistics/distribution/supply chain environment

• Multi-language knowledge preferred

  CORE COMPETENCIES

  Leader of Others

  Accountability

  Business Acumen

  Communication / Building Partnership

  Developing Oneself

  Developing Others

  Drive for Results

  Embracing Change

  Problem Solving

  Empowerment

  Leadership Excellence

  Leading Change

  Problem Solving

  Independent Contributor

  Accountability

  Communication / Building Partnership

  Customer Orientation

  Developing Oneself

  Drive for Results

  Embracing Change

  Problem Solving

  Professional Competencies

  PHYSICAL DEMANDS

  Occasionally

  • Handling/Fingering, Sitting
  
  
  

  Frequently

  • Bending
  
  
  

  Constantly

  • Walking and Standing
  
  
  

  Ability to Lift/Carry and Push/Pull

  • 21-50 pounds
    • Reach above shoulder, reach outward, squat, or kneel.
    
    
    
    
    
  
  
  

  WORK ENVIRONMENT

  While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources View email address on click.appcast.io. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league.As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook.

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