Customer Experience Coordinator

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of a vibrant team that embraces diversity, fosters collaboration, and prioritizes development across our four global Home Offices, Distribution Centers, and Retail Stores. Job Description Responsible for promoting an excellent customer experience and overseeing a team of Associates at the front of the store. Ensures prompt, courteous service, promotion of loyalty programs, and maintains a clean and organized store environment. Key Responsibilities Creates a positive internal and external customer experience. Promotes a culture of honesty and integrity; maintains confidentiality. Takes an active role in training and mentoring Associates on front‑end principles. Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs. Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates. Addresses customer concerns and issues promptly, ensuring a positive customer experience. Ensures Associates execute tasks and activities according to store plan; prioritizes as needed. Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Provides and accepts recognition and constructive feedback. Partners with Management on Associate training needs to increase effectiveness. Ensures adherence to all labor laws, policies, and procedures. Promotes credit and loyalty programs. Supports and participates in store shrink reduction goals and programs. Promotes safety awareness and maintains a safe environment. Other duties as assigned. Who We’re Looking For Available to work a flexible schedule, including nights and weekends. Strong understanding of merchandising techniques. Capable of multi‑tasking. Strong communication and organizational skills with attention to detail. Able to respond appropriately to changes in direction or unexpected situations. Team player, working effectively with peers and supervisors. Able to train others. 1 year retail and 6 months of leadership experience. Applicants with arrest or conviction records will be considered for employment. Benefits Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for 401(k) match; medical/dental/vision; HSA; healthcare FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. EEO Statement TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual’s status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Address 460 Mount Hood Street Location USA TJ Maxx Store 1696 The Dalles OR Compensation This position has a starting pay range of $17.30 to $17.80 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. #J-18808-Ljbffr