IT Program Manager

$106.08k - $176.82k

Sentara Health

City/State
Virginia Beach, VA
Work Shift
First (Days)
Overview:
Overview
The IT Program Manager will serve as a Revenue Cycle Systems coordination resource for One Sentara Transformation Wave initiatives and other IT-driven initiatives by centralizing intake, validating requirements, coordinating IT engagement, and aligning IT Milestone Owner assignments.
The role enables consistent execution, improves planning accuracy, and ensures cross-functional alignment. The IT Program Manager provides centralized expertise, governance, and coordination, driving operational efficiency and ensuring successful execution across IT initiatives within Clinical & Revenue Cycle systems.
Key Responsibilities
Intake & Initiative Readiness
Review and validate completeness of initiative documentation (BRD/TDD, scope, dependencies)
Identify gaps and coordinate with Initiative Owners (IOs), BRMs, and BAs
IT Ownership Coordination
Analyze initiative scope and determine appropriate IT ownership alignment
Coordinate and facilitate assignment of IT Milestone Owners
Support reassignment and escalation processes
Ensure ownership aligns with actual work effort and technical domain
Resource Coordination & Risk Management
Coordinate resource needs across inter-related initiatives
Support scope definition and risk assessment for technical programs
Identify cross-project risks and interdependencies and drive mitigation planning
Cross-Functional Leadership & Influence
Build strong relationships across IT, operations, and business leadership
Resolve conflicts and address project challenges across teams
Influence stakeholders outside direct reporting lines
Serve as a liaison across application, integration, analytics, and infrastructure teams
Small Project / Initiative Coordination
Provide coordination support for initiatives without assigned enterprise project managers
Track IT milestones and support execution alignment
Facilitate communication and issue resolution across stakeholders
Education
Bachelor's in Computer science or relevant field preferred
5+ years of experience accepted in Lieu of Bachelor's degree
Certification/Licensure
Certification and experience in relevant Epic application(s) Prelude, Cadence, HIM, Professional Billing, Hospital Billing, Cogito preferred
PMP preferred or obtained within 18 months
Experience
Experience within healthcare IT environments
Familiarity with ServiceNow and Wave or similar tools
Ability to influence without direct authority
Strong stakeholder management and relationship-building skills
Ability to manage multiple concurrent initiatives
Strong organizational and prioritization skills
Ability to interpret complex or incomplete information
Strong problem-solving and decision-making capability
Excellent written and verbal communication
Ability to translate technical concepts to diverse audiences
Strong attention to detail
Keywords: Prelude, Cadence, HIM, Professional Billing, Hospital Billing, Cogito . Linkedln, Talroo- IT
We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$106,080.00-$176,820.80. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
.
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

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