Customer Service Associate

Customer Service Representative

Since 1949 Royal Brass and Hose has been a distributor of high-quality mobile equipment products like hydraulic and pneumatic parts, hoses, fittings, fasteners, adapters, and more. Our solutions, expertise and service excellence empower customer success.

We are employee-owned! Royal Brass and Hose has been an ESOP since 2018. In addition, we offer a competitive benefits package including 401K match, health, vision and dental insurance, voluntary group insurance and company profit sharing.

Job purpose:

The Customer Service Representative helps ensure customer satisfaction by ensuring that orders are processed correctly, and all deadlines are met. They answer product and service questions, suggesting information about other products and services. They process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.

Essential Job Functions:

Order entry Includes but not limited to direct entry, fax, online orders

Answer customer and territory/account managers phone calls

Respond to territory manager and customer questions Provide pricing, availability, product knowledge and enter NCI parts as required

Open order management Review customer open orders daily

Back-order fill management Review, fulfill, print customer backorders daily

Customer Credit - Process customer return authorizations and credits per company policy in a timely manner Dispatch dispatch/invoice orders in a timely manner as required

Inventory/Control/Cycle Counting- Include but not limited to counting, measuring, recording as a team with other warehouse associates

Year-end inventory- Include but not limited to counting, measuring, recording as a team with other warehouse associates

Other Job Duties as Assigned: Include but not limited to assisting in order pulling, shipping, receiving, QC, Kitting, front counter, housekeeping, preventative maintenance on equipment, team meeting participation that results in continuous improvement, posting performance metrics, organization of various celebrations, attending training meeting or classes.

Qualifications:

Excellent customer service skills

Ability to work independently and safely

Basic computer knowledge required

Good typing skills

Data entry skills

Ability to multi-task

Detail oriented

Good decision-making ability

Good written and verbal skills

Ability to work in a fast-paced environment for long periods

Great team spirit

Able to work alone and self-motivated

Good math skills

High school diploma or GED