Direct Sales Expert (m/w/d)

Develop activities of analysis, processing, and disclosure of strategic information and tactics related to the effectiveness and productivity of the sales force. Guarantee the use of the tools and the implementation of processes driving the performance of the sales team. Align the strategies of brands and sales force by pointing at the variances plausibly existing in between. Establish performance indicators and analyses that add visibility, planning teams, and competitive advantage to the distribution of time visiting and focusing on the customer. Ensure the support and streamlining of the decision-making processes by the management information through the analysis of KPI's sales force performance. Use an analytical support in this matter to permit the identification of opportunities, the carrying out of business reviews, and the preparation of action plans. Participate in the process of optimization and territorial location of the sales force through territory management methodology to enable the optimization of resources and an effective coverage of territories. Participate actively in the preparation and planning of the projects that have an impact on sales force, and identify opportunities for improvements to the final result of the projects. Role Summary: As our Direct Sales Expert (m/w/d) , you optimize sales performance, customer conversion, and retention strategies while ensuring a seamless customer journey from lead generation to subscription. Acting as the bridge between Sales, Operations, CRM, and Product teams, you turn commercial strategy into measurable business results. We want you to: Own the commercial performance of direct sales channels, including B2C, SME, and telemarketing activities Drive customer retention initiatives and develop strategies to reduce voluntary churn and improve customer lifetime value Analyze sales funnel performance and identify opportunities to improve conversion, efficiency, and customer experience Design and implement onboarding, enablement, and training programs for external sales agents and partners Develop sales scripts, objection-handling frameworks, and sales enablement materials to improve sales effectiveness Create and optimize incentive and commission structures that drive performance and business outcomes Act as the product expert for Hyundai Connected Mobility offerings, sales programs, and incentive schemes Collaborate cross-functionally with Sales, Operations, CRM, and Product teams to identify and remove sales barriers Develop stakeholder reporting and performance dashboards related to sales, retention, and customer experience Lead regional projects aimed at improving sales processes, customer journeys, and commercial performance Support commercial partnerships and initiatives that generate new sales opportunities and customer acquisition channels About you: Bachelor’s or Master’s degree in Business, Technology, or a related field; MBA is a plus 8+ years of professional experience, including at least 5 years in automotive sales, customer experience, or commercial performance roles Strong understanding of automotive sales processes, digital customer journeys, and incentive structures Experience managing high-velocity sales environments and scaling commercial initiatives Proven expertise in sales performance management, KPI development, and customer retention programs Strong analytical capabilities with experience in sales reporting, performance analysis, and business case evaluation Experience designing incentive and commission models that drive measurable performance improvements Strong stakeholder management and project leadership skills across international environments Excellent communication, coaching, and influencing skills with a strong commercial mindset Results-oriented, resilient, and comfortable operating in fast-paced, performance-driven environments Fluent in English; French, Italian, or Spanish are advantageous Rewards and Benefits A competitive salary and benefits package Flexible working hours and hybrid work policy Continued learning and professional development Car sharing and car lease mobility program Daily complimentary lunch at the office canteen and subsided breakfast snacks Free access to the company gym Opportunities to join company sporting clubs including tennis, soccer, yoga and golf. Highly international working environment #J-18808-Ljbffr Hyundai Motor UK Ltd.