Ambulatory Service Representative II - Orthopedic Surgery

Position Summary The incumbent is responsible for coordinating all functions and activities related to ambulatory patient access, including front‑end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of the department. Responsibilities / Duties Charge entry, batch controls, Billing (TES) edits, Hold bill edits, Charge reconciliations, and Billing and managed care functions (responding to billing inquiries, corresponding with insurance carriers, and investigating discrepancies). General administrative support including word processing, spreadsheets, and presentation software to create and edit department documents and presentations. Physician and departmental support such as managing physician & manager calendars, scheduling physician & manager administrative appointments, answering departmental calls, and credentialing documents. Reception & customer service: creating or verifying Master Patient Index (MPI) registration demographics, visit management appointment scheduling (consults, tests, in‑office procedures, follow‑up visits, and cross‑booking interpreters, social services, radiology, etc.), insurance/coverage verification, co‑payment collection, front‑end review and correction of registration & insurance edits, pre‑authorization, referral coordination and reconciliation, and referral work lists. Additional administrative duties such as handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, and preparing reports. Adherence to BMC’s RESPECT behavioral standards. Qualifications Education: HS/GED plus 3+ years relevant experience. Bachelor’s degree or Associate’s plus 1 year relevant experience. Experience: Experience with medical billing or a similar setting preferred. Knowledge & Skills: Excellent English communication skills (oral and written) and interpersonal skills; demonstrated customer service skills with independent judgment and creativity; ability to maintain strict confidentiality of personal/health sensitive information; ability to handle challenging situations and balance multiple priorities; strong computer skills and knowledge of Microsoft Office applications (Word, Excel, Access, PowerPoint); experience with standard hospital registration & billing systems or ability to learn such systems. Compensation & Benefits Compensation Range: $22.36 – $27.26 per hour. In addition to base pay, BMC offers a comprehensive benefits package that includes medical, dental, vision, pharmacy, contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer / EEO Statement Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression, or any other non‑job‑related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e‑mail to View email address on click.appcast.io or call View phone number on click.appcast.io to let us know the nature of your request. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment. All staff are required to be vaccinated against COVID‑19 and flu, and to receive a booster dose of the COVID‑19 vaccine. #J-18808-Ljbffr Boston Medical Center