Park Operations Manager

Bristol Mountain Aerial Adventures Park Manager

Bristol Mountain Aerial Adventures is seeking an energetic, outgoing, detail-oriented, and hands-on individual to serve as Park Manager.

The Park Manager is responsible for the overall daily operation of Bristol Mountain Aerial Adventures, including the Zipline Canopy Tour, Aerial Adventure Park, Kids Adventure Park, Mobile Park, Climbing Wall, The Launch, and other park activities and attractions. The Park Manager will report directly to the Management Team regarding daily operations, staffing, maintenance, safety, guest service, sales, and financial performance.

This is an active working management position that requires the Park Manager to lead employees, oversee park operations, coordinate maintenance, support sales and marketing initiatives, and assist throughout the park as needed. The Park Manager is responsible for ensuring that all attractions, equipment, facilities, and guest service areas are prepared for safe, efficient, and professional daily operation.

Park Operations and Leadership

Oversee the overall daily operation of Bristol Mountain Aerial Adventures and all park attractions.

Manage staff and quickly adjust staffing levels based on reservations, group business, weather forecasts, park capacity, and anticipated attendance.

Recruit, interview, hire, schedule, supervise, and evaluate seasonal employees.

Develop and manage employee schedules to ensure attractions and guest service areas are appropriately staffed.

Coordinate employee training needs and schedules with the individual responsible for the park's technical training program.

Promote a positive, professional, and safety-focused culture among employees and guests.

Lead by example and perform the duties of other park positions when necessary.

Monitor weather conditions, reservations, staffing, and park capacity throughout the day.

Make operational decisions regarding attraction openings, delays, closures, staffing adjustments, and guest accommodations.

Ensure the park follows applicable company policies, manufacturer requirements, ACCT standards, and New York State Department of Labor regulations.

Respond appropriately to employee concerns, and guest service issues.

Communicate regularly with the Management Team regarding park operations, staffing, attendance, sales, incidents, maintenance, and other operational needs.

Maintenance and Park Readiness

Oversee daily inspections, maintenance, documentation, and readiness of all park attractions and equipment.

Ensure required daily inspections are completed and properly recorded before attractions open.

Perform and oversee routine maintenance on adventure park courses, ziplines, climbing elements, equipment, buildings, grounds, and other park facilities.

Maintain equipment used in park operations, including harnesses, helmets, trolleys, rescue equipment, carabiners, and related components.

Identify maintenance concerns and determine whether repairs can be completed internally or require assistance from a qualified vendor or third party.

Coordinate repairs, inspections, and maintenance projects with outside contractors, inspectors, manufacturers, and vendors.

Ensure maintenance work is completed in accordance with industry standards, manufacturer requirements, and applicable regulations.

Maintain organized inspection, repair, maintenance, and equipment records.

Monitor the condition and inventory of tools, replacement components, personal protective equipment, and operational supplies.

Assist with course construction, improvements, equipment installation, and other park projects.

Develop and manage preventative maintenance schedules for attractions, equipment, facilities, and grounds.

Coordinate preseason preparation, park opening, postseason closing, winterization, and off-season maintenance projects.

Communicate attraction or equipment concerns promptly to the Management Team and remove equipment or attractions from service when necessary.

Work at height and perform hands-on maintenance duties when trained, qualified, and authorized to do so.

Reservations, Sales, and Group Coordination

Oversee reservations, point-of-sale systems, waivers, guest check-in, payments, and other software required for park operations.

Manage incoming telephone and email inquiries from individuals, families, schools, camps, scouts, corporate groups, and other organizations.

Support inside sales by answering questions, recommending appropriate activities, following up on inquiries, and converting prospective business into reservations.

Serve as the primary liaison between park operations and the Group Sales team.

Coordinate group schedules, arrival information, participant counts, payments, special requests, staffing, and operational requirements.

Communicate upcoming group visits and their needs to park staff and other departments.

Maintain accurate reservation information and monitor future business to support staffing and operational planning.

Assist with preparing proposals, reservation information, and follow-up communications when needed.

Guest Experience and Front-of-House Operations

Oversee the Welcome Center, retail operations, guest check-in, and the overall appearance of guest-facing areas.

Ensure guests are welcomed, checked in, and prepared for their activities efficiently and professionally.

Oversee guest harnessing, equipment distribution, activity preparation, and movement between check-in and park attractions.

Ensure staff follow established harnessing, equipment-fitting, and guest preparation procedures.

Assist with harnessing, guest check-in, guiding, and other park duties during busy periods.

Address guest questions, concerns, complaints, and special requests promptly and professionally.

Engage with guests to create an exciting experience and lasting memory.

Monitor guest flow and make adjustments to reduce delays and improve the overall experience.

Oversee retail merchandising, inventory, restocking, and sales.

Marketing and Business Support

Serve as the primary operational liaison with the Marketing team.

Provide Marketing with operating information, attraction updates, events, guest feedback, photographs, and promotional opportunities.

Communicate changes to hours, attraction availability, weather operations, and other information that may affect guests.

Support special events, promotions, partnerships, and outreach initiatives.

Identify opportunities to increase attendance, group business, retail sales, and guest satisfaction.

Assist with website, reservation platform, and operational information updates as assigned.

Administration and Financial Management

Assist with developing and maintaining the park's operating budget.

Monitor labor, maintenance, supplies, retail inventory, and other operating expenses.

Complete daily operational, attendance, staffing, sales, maintenance, and incident reports.

Maintain employee records, schedules, inspection documents, and other required operational records.

Review business levels and financial performance and provide regular reports to the Management Team.

Order operational supplies, equipment, tools, and replacement components as authorized.

Assist with preseason hiring, administrative preparation, and postseason reporting.

Assist with off-season projects and other duties as requested by the Management Team.

Qualifications

Three to five years of supervisory or management experience preferred.

Bachelor's degree or an equivalent combination of education and relevant work experience.

Experience recruiting, scheduling, supervising, and evaluating employees.

Previous experience in outdoor recreation, adventure parks, attractions, hospitality, construction, maintenance, or a related environment preferred.

Adventure park maintenance experience or an ACCT certification is preferred.

Knowledge of adventure park operations, inspections, maintenance practices, and safety requirements preferred.

Carpentry, construction, mechanical, or general repair skills preferred.

Ability to use hand tools, power tools, and equipment required for routine maintenance.

Strong leadership, organizational, decision-making, and problem-solving skills.

Ability to oversee multiple areas of operation simultaneously.

Excellent customer service and guest-relations skills.

Strong inside-sales and communication skills.

Excellent written and verbal communication skills.

Ability to communicate effectively with employees, guests, group leaders, vendors, inspectors, and members of the Management Team.

Strong computer skills, including experience with reservation systems, point-of-sale systems, email, spreadsheets, and basic reporting.

Ability to make quick and sound decisions based on safety, reservations, weather, staffing, maintenance needs, and business conditions.

Must be comfortable working at heights of 60 feet or more.

Must be able to lift up to 50 pounds and meet the physical requirements of the position.

Must be able to stand and work outdoors for extended periods in varying weather conditions.

Must be willing and able to assist with harnessing, guiding, inspections, maintenance, and other active park duties.

Must obtain and maintain First Aid and CPR certification.