Senior Manager of Loan Operations

Senior Manager Of Loan Operations

We are seeking a Senior Manager of Loan Operations to join our team! At AgGeorgia Farm Credit, we strive to build an inclusive team of employees and leverage our unique strengths. Become a part of our team today and grow with us! AgGeorgia Farm Credit prides itself on being a caring, family-oriented organization that promotes a positive work environment. If you are a highly motivated leader with a passion for operational excellence, team development, and continuous improvement, we encourage you to apply. The Senior Manager of Loan Operations will work from a location within AgGeorgia's Georgia service territory. The Senior Manager provides strategic leadership and oversight for all Loan Operations activities across the Association. This role is responsible for ensuring loan processing, documentation, servicing, collateral administration, reporting, and operational support functions are efficient, accurate, compliant, and customer-focused. The Senior Manager will lead a team of operational professionals, drive process improvements, manage operational risk, and support the Association's strategic objectives.

Loan Operations Leadership

• Lead and oversee all Loan Operations functions across the Association, including loan processing, documentation, servicing, collateral administration, and reporting.
• Ensure loan operations activities are completed accurately, efficiently, and in compliance with Association policies and regulatory requirements.
• Establish and maintain operational procedures, service standards, and controls that support departmental and organizational goals.
• Monitor workloads, service levels, and operational performance, implementing corrective actions and process improvements as needed.
• Ensure staffing and resources effectively support lending activities across the Association.
• Build strong partnerships with Lending, Credit, Finance, Technology, and other departments to support business objectives.
• Provide leadership and operational guidance for departmental and organizational initiatives.

Management & Workforce Development

• Directly supervise Regional Operations Managers and provide leadership to the Loan Operations team.
• Establish performance expectations and hold team members accountable for results.
• Coach, mentor, and develop employees to support professional growth and succession planning.
• Foster a culture of teamwork, accountability, exceptional customer service, and continuous improvement.
• Evaluate staffing needs and support workforce planning initiatives.
• Promote employee engagement and development opportunities.

Risk Management, Compliance & Internal Controls

• Maintain effective internal controls and operational procedures that support compliance and risk management.
• Ensure compliance with applicable laws, regulations, Farm Credit requirements, and Association policies.
• Identify and address operational risks related to loan processing, servicing, documentation, and customer service.
• Ensure appropriate system access, security controls, and segregation of duties are maintained.
• Oversee corrective actions resulting from audits, examinations, operational reviews, and management recommendations.
• Support Association-wide compliance, risk management, and operational effectiveness initiatives.

Process Improvement & Technology

• Identify opportunities to improve operational processes, service quality, and efficiency.
• Lead departmental projects and continuous improvement initiatives.
• Partner with technology and business teams to implement workflow enhancements and system improvements.
• Support the testing, implementation, and adoption of new systems, processes, and tools.
• Utilize operational data and reporting to identify trends and recommend improvements.

Reporting & Business Support

• Oversee Loan Operations reporting and ensure information is accurate and delivered timely.
• Monitor pipeline activity, branch balancing, workload reporting, and operational performance metrics.
• Analyze key performance indicators and recommend actions to improve results.
• Provide operational insights and recommendations to management and executive leadership.
• Maintain strong relationships with AgFirst Farm Credit Bank, auditors, regulators, vendors, and other business partners.

Professional Development & Other Responsibilities

• Stay informed on industry trends, regulations, and Association policies and procedures.
• Participate in leadership development and professional training opportunities.
• Support Association initiatives and organizational goals.
• Perform other duties and special projects as assigned.

Knowledge, Skills, and Abilities

• Bachelor's degree in Business, Finance, Accounting, Agricultural Economics, or a related field preferred; equivalent combinations of education and experience will be considered.
• 7-10 years of progressive experience in loan processing, loan servicing, lending compliance, or related financial services operations.
• Demonstrated leadership and management experience.
• Strong leadership, coaching, and employee development skills.
• Thorough knowledge of loan processing, documentation, servicing, collateral administration, and operational practices.
• Working knowledge of applicable regulations, Farm Credit requirements, Association policies, and internal controls.
• Excellent communication and relationship-building skills with the ability to work effectively across all levels of the organization.
• Strong analytical, organizational, problem-solving, and decision-making abilities.
• Ability to manage multiple priorities, lead organizational change, and drive process improvements.
• Proficiency with loan origination systems, loan servicing systems, Microsoft Office applications, and reporting tools.
• Ability to analyze data and develop recommendations that improve efficiency, quality, and customer service.
• Ability to travel as needed.
• Supports diversity, inclusion, and a positive team culture.

Benefits

• Comprehensive medical coverage and additional options for dental and vision benefits. We also offer flexible spending and health savings accounts.
• 401(k) Plan with a 100% match up to 6% of pay, plus an automatic company contribution.
• Tuition reimbursement program.
• Generous annual leave and sick leave benefits.
• Company-paid holidays.
• Professional development and leadership training opportunities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.