Patient Access Representative

Summary:
Monitor reception areas, greet patients, update chart information, and effectively initiate patient visits.

Essential Duties and Responsibilities:

• Open office daily and provide adequate reception area environment for all patients.
• Update patient's demographic and insurance information at each visit.
• Communicate and interact effectively with patients and families, physicians, and peers to maximize successful patient outcomes.
• Answer telephone calls courteously and direct calls appropriately.
• Monitor the Schedule for workflow and patient wait times.
• Create new charts and encounters through electronic registration.
• Obtain proper patient identification and pictures, including any custody/guarantor documents.
• Register each patient to create encounters electronically while obtaining and inputting correct patient information.
• Collect co-pays and receive cash and check payments.
• Verify Insurance Coverage and Information for each patient.
• Perform all other duties as assigned.
• Check EHR tasks and handle requests and jobs assigned therein efficiently.
• Close Clinic as assigned.
• Cover the patient check out and scheduling position for breaks, lunch, and other absences.
• Provide spiritual care for the patients.
• Perform all aspects of sliding fee process.
• Perform encounter audits.
• Be proficient in PM and EHR software.

Other Essential Duties and Responsibilities:

• Grace Health recognizes that managing patient care is a team effort involving both clinical and non-clinical staff. All employees must embrace a team-based approach to patient care and understand that each role is important to our success.
• Team members must demonstrate excellent communication and coordination skills to provide quality patient care.
• Care coordination includes communication with community organizations, health plans, facilities, and specialists.

• Care team members must understand and embrace the concept of population health management and proactively address the needs of patients and families served by the practice.
• Team members must demonstrate the skills and knowledge necessary to communicate effectively with vulnerable patient populations.
• Team members must participate in Continuous Quality Improvement (CQI) activities within the organization to ensure patients receive high-quality care.
• All team members will be involved in improving quality outcomes.
• Team members will participate in the review and evaluation of practice performance and help identify opportunities for improvement.
• Team members will participate in Grace Health's advocacy program.

General Duties:

• Follows all organizational policies and procedures, including administrative, clinical, quality assurance, and personnel policies.
• Maintains satisfactory attendance, including attendance at meetings and completion of assigned tasks.
• Maintains timely documentation of all work assignments.
• Maintains patient confidentiality.
• Routinely keeps the supervisor informed regarding attendance and job assignments.
• Demonstrates flexibility and the ability to multitask.
• Works effectively and efficiently.
• Works cooperatively with providers, administration, and peers.

Qualification Requirements:

To perform this job successfully, an individual must be able to support and advance Grace Health's mission while satisfactorily performing each essential duty. The requirements listed below represent the knowledge, skills, and abilities required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Skills:

• Pleasant personality

• Cooperative attitude
• Written and oral communication skills
• Organized work habits
• Computer skills

Education and/or Experience:

High School Diploma or equivalency
At least two (2) years Medical Office experience preferred

Physical Demands:

The physical demands described herein represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls. The employee occasionally is required to reach with hands and arms, stoop, kneel, crouch, or crawl, and taste or smell.

The employee must occasionally lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

Grace Health is a faith-based, federally qualified health center (FQHC). We provide primary healthcare services to underserved, underinsured, and uninsured individuals throughout southeastern Kentucky. Our mission is "to show the love and share the truth of Jesus Christ to southeastern Kentucky through access to compassionate, high-quality primary healthcare for the whole person."

The work environment characteristics described herein are representative of those employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

The noise level in the work environment is typically moderate.

Grace Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.