Business Analyst - IT Asset Management, Inter

Job Description

Job Description

This position is being recruited in support of a current proposal opportunity and is contingent upon Quivera Enterprises being awarded the contract.

Wichita Tribal Enterprises (WTE), a Quivera Enterprises subsidiary, is seeking an experienced Business Analyst – IT Asset Management, Intermediate to support Indian Affairs (IA) and Office of Information Technology (OIT) programs, projects, and operational initiatives.

The Business Analyst provides business analysis expertise and works closely with Government stakeholders, project managers, technical teams, security personnel, vendors, and other contractors to understand business needs, analyze current and target processes, define and manage requirements, develop actionable business and technical artifacts, support testing and implementation, and identify opportunities for process improvement and modernization.

In addition to core business analysis responsibilities, this position provides functional expertise in IT Asset Management (ITAM) , supporting hardware, software, licensing, property management, asset data, product authorization, and service-request processes. The Business Analyst helps maintain effective operational controls, accurate asset records, compliant processes, and reliable data while supporting technology modernization and service delivery improvements.

DUTIES AND RESPONSIBILITIES

Business Analysis

• Elicit, analyze, validate, document, and manage business, functional, technical, and system requirements.
• Map current-state, future-state, and interim business processes and recommend opportunities for improvement, modernization, automation, and increased efficiency.
• Develop user stories, story maps, use cases, acceptance criteria, and prioritized product backlogs.
• Prepare requirements, implementation statements, and supporting documentation for NIST Special Publication 800-53 control assessments.
• Support privacy and security documentation, including identification of Personally Identifiable Information (PII), Privacy Impact Assessments (PIAs), and Privacy Threshold Analyses (PTAs).
• Develop business glossaries, functional requirements, process models, system diagrams, wireframes, workflows, and other business and technical artifacts.
• Create and maintain models using Microsoft Visio and manage boards, test plans, dashboards, and related artifacts using Azure DevOps or other Government-authorized tools.
• Conduct research and analysis supporting process improvement, business process reengineering, IT modernization, shared services, and technology implementation initiatives.
• Develop and execute test cases, test scripts, datasets, and acceptance criteria based on approved requirements and user input.
• Facilitate requirements sessions, stakeholder interviews, focus groups, training sessions, strategic planning forums, and knowledge-transfer activities.
• Review cost, schedule, performance, and compliance requirements associated with federal IT investments.
• Lead assigned analytical activities and track associated risks, issues, milestones, dependencies, and deliverables.
• Collaborate effectively with Government stakeholders, project managers, technical teams, security personnel, vendors, and other contractors to translate business needs into clear requirements, processes, models, testable outcomes, and actionable deliverables.

IT Asset Management

• Provide specialized business analysis support for IT Asset Management processes involving hardware, software, licensing, property management, and related IT services.
• Analyze and document hardware, software, licensing, and property-management processes, procedures, workflows, records, and controls.
• Support service-request fulfillment and analyze customer requests for hardware and software products and services.
• Maintain and analyze asset and product information contained within applicable repositories, systems, databases, and catalogs.
• Support the analysis of software and hardware products undergoing technical review and authorization.
• Support product-authorization processes, including associated risk, approval, status, and documentation tracking.
• Analyze asset-management data to identify inconsistencies, gaps, trends, and opportunities to improve data quality and record accuracy.
• Identify opportunities to improve IT Asset Management workflows, operational controls, process efficiency, compliance, and customer service.
• Develop requirements, process models, reports, dashboards, workflows, and supporting documentation for IT Asset Management activities.
• Support the integration of IT Asset Management processes with configuration management, change management, service-request fulfillment, and other IT service management functions.
• Translate hardware and software asset business processes, records, controls, and customer workflows into defined business and system requirements and measurable acceptance criteria.

REQUIRED EXPERIENCE AND QUALIFICATIONS

• Minimum of five (5) years of experience providing business analysis services to management and technical personnel supporting federal IT investments.
• Demonstrated experience analyzing and resolving complex IT project or program management issues in accordance with applicable federal laws, regulations, policies, and procedures.
• Experience translating business and system requirements into clear, measurable, and testable acceptance criteria.
• Demonstrated understanding of business processes, records, controls, and customer workflows associated with hardware and software assets.
• Knowledge of Project Management Office (PMO) operations, capital planning, strategic planning, and IT investment management.
• Knowledge of business process improvement and business process reengineering methodologies as applied to modernization initiatives.
• Practical experience with configuration management, Information Technology Infrastructure Library (ITIL) practices, change management, IT Asset Management, and IT service-request fulfillment.
• Experience with activity and data modeling, modern business methods, best-practice analysis, and performance measurement.
• Knowledge of the Federal Information Technology Acquisition Reform Act (FITARA), System Development Life Cycle (SDLC), Federal Enterprise Architecture (FEA), Capital Planning and Investment Control (CPIC), and Federal Information Security Modernization Act (FISMA).
• Experience applying human-centered design methods, including journey mapping, affinity mapping, and storyboarding.
• Strong written and verbal communication, facilitation, interviewing, training, collaboration, and leadership skills.
• Proven ability to manage multiple priorities and meet project schedule, quality, and performance requirements.
• Demonstrated ability to work effectively with Government stakeholders, technical teams, security personnel, vendors, and other contractors.
• U.S. Citizenship Required.
• Must have the ability to obtain and maintain the Government security clearance and/or suitability determination required for the position.
• Must meet all applicable federal contract requirements.

PREFERRED QUALIFICATIONS

• Experience supporting the U.S. Department of the Interior (DOI) and/or Indian Affairs (IA).
• Experience working within NIST- and/or DOI-controlled IT environments.
• Experience supporting federal IT asset, software license, property, change, configuration, or release management activities.
• Experience with IT Service Management (ITSM) ticketing systems, Configuration Management Databases (CMDBs), Microsoft Intune, or similar enterprise tools.
• Experience using Microsoft Visio, Azure DevOps, or comparable Government-authorized tools.
• Demonstrated hands-on experience with IT Asset Management and the ability to apply that expertise within an integrated project management and business analysis environment.
• Active Government security clearance.

PHYSICAL DEMANDS

This position primarily involves work in a professional office or remote work environment. The employee must be able to perform the essential functions of the position with or without reasonable accommodation. Duties may require prolonged periods of sitting and working at a computer, frequent use of standard office equipment, and effective verbal and written communication.

EQUAL EMPLOYMENT OPPORTUNITY

Quivera Enterprises LLC and its subsidiaries are 100% tribally owned and SBA-certified Small Disadvantaged Businesses. We are proud to be an Equal Opportunity Employer and are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local law.

As a tribally owned organization, Quivera Enterprises and its subsidiaries may apply Indian Preference in accordance with applicable tribal, federal, and contractual requirements where authorized by law.

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