Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist for an immediate contract position in Troy, OH.

Responsibilities:

• Manage customer invoicing activity, record incoming payments, and reconcile account transactions to keep receivables current and accurate.

• Review aging reports regularly and contact customers regarding overdue balances to encourage timely resolution.

• Research billing concerns, payment discrepancies, and disputed charges, then work toward prompt and accurate resolution.

• Update customer account details, document collection efforts, and maintain clear records of follow-up activities.

• Apply cash receipts and post payments correctly within accounting systems to ensure proper account allocation.

• Prepare recurring reports on collections performance and accounts receivable status for leadership review.

• Partner with sales, customer service, and accounting teams to address customer account issues and improve payment outcomes.

• Assist with month-end accounts receivable close activities, including reconciliations and reporting support.

• Identify opportunities to strengthen collection workflows and help reduce the volume of past-due accounts

• Prior experience in accounts receivable, collections, billing, or a related accounting support role.
• Working knowledge of receivables processes, cash application, account reconciliation, and aging analysis.
• Proficiency with Microsoft Excel and experience using accounting or ERP systems.
• Strong written and verbal communication skills for effective customer and internal team interactions.
• High attention to detail with the ability to maintain accurate financial records and documentation.
• Sound judgment and professionalism when handling sensitive or challenging collection matters.
• Effective time-management and problem-solving skills in a fast-paced work environment.
• An associate’s or bachelor’s degree in accounting, finance, or a related field is preferred.