Liability Claims Adjuster

Job Description

Job Description

About C.R. England, Inc.

Founded in 1920, C.R. England, Inc. is headquartered in Salt Lake City, UT and is one of North America’s premier transportation companies. C.R. England is an industry leader in Dedicated, Over-The-Road, cross-border Mexico, and Intermodal services.

C.R. England has also been regularly recognized for management excellence. This year, C.R. England was recognized by Newsweek as one of ‘America’s Greatest Workplaces for Women’, one of only three truckload carriers to receive this recognition, and ‘America’s Greatest Workplaces for Diversity’ one of only seven truckload carriers to be so recognized. Additionally, C.R. England was honored with a ‘2020 Glassdoor Top Places to Work’ award, the ‘Achievers 50 Most Engaged Workplaces™ Award’ and by Deloitte Private and The Wall Street Journal as a ‘2021 US Best Managed Company’.

Committed to giving back the community, learn more about C.R. England Inc.’s goal of providing one million meals to children annually through partnerships with local food banks by visiting

Position: Liability Claims Adjuster

Pay: $ 60,000+ 

Location: Corporate Office, SLC UT 

Schedule: M- F 7AM - 4PM; 8AM - 5PM 

Position Overview

The Liability Claims Adjuster reviews assigned claims, conducts investigations to determine company liability, evaluates exposure, sets and adjusts reserves, reviews repair estimates, and negotiates settlements in accordance with company practices and applicable legal requirements.

This role is designed for an experienced adjuster who enjoys working claims from investigation through resolution, communicating directly with claimants, insurance providers, attorneys, vendors, customers, and internal stakeholders, and using independent judgment to resolve matters efficiently and fairly.

Why Experienced Adjusters May Be Interested

• Remote or partial remote work environment with the ability to manage files independently
• Autonomy to apply professional judgment and claim handling experience
• Direct access to leadership and internal decision makers
• Opportunity to focus on claim investigation, liability evaluation, negotiation, and resolution
• Commercial transportation claims that involve meaningful facts, evidence, damages, and liability issues
• Collaborative team environment that values ownership, professionalism, and practical problem solving
• Stable company environment outside the traditional insurance carrier setting

Primary Responsibilities

• Review assigned claims and conduct investigations to gather facts needed to determine company liability.
• Review repair estimates submitted by claimants for accuracy and relationship to the reported accident facts.
• Send estimates for third party review as appropriate.
• Evaluate claim exposure and establish or adjust reserves as needed.
• Use critical thinking and sound judgment to resolve complex issues throughout the claim process.
• Negotiate and settle claims with claimants and attorneys on behalf of the company.
• Maintain claim systems and workflows to ensure files are handled in a timely and organized manner.
• Review aged claims and close files when appropriate.
• Apply applicable rights of recovery, statutes of limitation, and jurisdiction specific claim considerations to obtain the best practical outcome for the company.
• Research and collect photographs, invoices, estimates, and other accident related documentation.
• Follow Medicare compliance requirements to ensure bodily injury claims are settled appropriately.
• Handle multiple claimants, vendors, attorneys, and internal customers professionally.
• Manage urgent situations, competing priorities, and conflict in a calm and effective manner.

Essential Job Expectations

• Keep company leadership informed of claim priorities, trends, and issues requiring attention.
• Practice and observe company safety rules, policies, and procedures.
• Maintain a positive, professional image when communicating with internal and external parties.
• Treat each individual with care, dignity, fairness, respect, and recognition.
• Work productively and collaboratively with supervisors, peers, and cross functional partners.
• Display teamwork, ownership, dependability, and a willingness to solve problems.
• Provide excellent customer service to internal and external stakeholders.
• Adhere to company policies and established departmental processes.

Qualifications

• Prior property and casualty claims experience with a consistently high level of performance.
• Liability claims experience strongly preferred.
• Strong analytical, problem solving, decision making, and negotiation skills.
• Excellent written and verbal communication skills.
• Ability to organize and prioritize work, meet deadlines, and work with minimal supervision.
• Accuracy, attention to detail, and strong documentation habits.
• Professional communication style when working with claimants, attorneys, insurance companies, governmental agencies, management, and team members.
• Ability to remain effective in a fast paced environment and handle stressful situations appropriately.
• Working knowledge of Microsoft Office programs and general computer based claim handling.

Preferred Experience

• Commercial auto liability, transportation, trucking, logistics, or maintenance related claim experience.
• Bodily injury and property damage claim handling experience.
• Knowledge of industry claim handling standards, Medicare requirements, and applicable state insurance rules and regulations.
• Experience with RM Client, BMI, AS400, TMT, TMS, or similar transportation and claim systems.
• Bachelor's degree in a business related field or commensurate work related experience.

The Ideal Candidate

The ideal candidate is an established claims professional who wants to continue applying their expertise in a role that values independence, judgment, and practical resolution. This person is comfortable managing their own inventory, making recommendations, documenting decisions clearly, and communicating professionally with all parties involved in the claim process.

This position may be especially appealing to adjusters who want to focus on claim handling, liability analysis, and settlement negotiations in a environment with less emphasis on carrier style production metrics and more emphasis on quality, ownership, and results.

If you are an experienced liability adjuster who wants to focus on claims, work independently, and bring practical judgment to commercial transportation claim resolution, we would like to speak with you.

C.R. England 2025

C.R. England is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.