Senior IT Support Engineer

Job Description

Job Description

Senior IT Support Engineer

IT Support Engineer

Locvation: San Marcos, CA

Position Overview
We are seeking a proactive IT Support Engineer to provide technical support and maintain the reliability of our IT infrastructure. The role focuses on troubleshooting and resolving issues across Windows and Linux systems, supporting networked environments, and ensuring uptime and security for end users and services. The successful candidate will combine strong technical skills with clear communication to deliver effective, customer-focused support.

Key Responsibilities

• Provide first- and second-line technical support for Windows and Linux workstations and servers, including installation, configuration, patching, and troubleshooting.
• Maintain and support core IT infrastructure components (servers, storage, virtualization, backups) to ensure high availability and performance.
• Diagnose and resolve networking issues, including LAN/WAN connectivity, switches, routers, firewalls, and wireless systems.
• Manage user accounts, permissions, and group policy in Active Directory and related directory services.
• Respond to and manage incidents and service requests via the ticketing system, ensuring timely communication and resolution.
• Monitor system health and performance, proactively identify issues, and perform routine maintenance and updates.
• Document procedures, system configurations, and troubleshooting steps; maintain knowledge-base articles to improve team efficiency.
• Assist with onboarding and offboarding of employees including device provisioning, access configuration, and user training.
• Work with vendors and escalate complex technical issues to senior engineers or external support when necessary.
• Follow security best practices: apply patches, maintain endpoint protection, and support compliance and audit activities.

Qualifications

• Proven experience supporting Windows environments (workstations and servers) and Linux systems in a production setting.
• Demonstrated experience with IT Infrastructure: servers, virtualization, storage, and backup solutions.
• Solid understanding of Networking fundamentals (TCP/IP, DHCP, DNS, routing, switching) and practical experience troubleshooting network issues.
• Strong troubleshooting skills and experience using ticketing systems and remote support tools.
• Excellent communication and customer-service skills with the ability to explain technical concepts to non-technical users.
• Ability to prioritize tasks and manage multiple incidents in a fast-paced environment.
• Relevant degree or equivalent practical experience in Computer Science, Information Technology, or a related field.
• Nice to have: ComPTIA A+, Network+, Microsoft Certified Associate (MCA) or equivalent certifications.
• Exposure to directory services (Active Directory), group policy management, and basic scripting (PowerShell, Bash) is advantageous.

- For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.This job was first posted by CyberCoders on 07/17/2026 and applications will be accepted on an ongoing basis until the position is filled or closed. Everforth CyberCoders is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications, and a virtual recruiter as part of the application process. A human recruiter reviews all results. Click here for details on our virtual recruiter .  Everforth CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Everforth CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at  View email address on ziprecruiter.com to make arrangements.

Salary

$38 - $43 USD per hour