Front Office Manager/Visit Coordinator

Job Description

Job Description

About Roanoke College

Roanoke College is a place where every student who works hard has the opportunity to succeed. We champion potential, providing essential learning and leadership through innovative academic programs and transformative educational experiences, giving students the mettle, mindset, and empathy to pursue lives of purpose, build meaningful careers, and meet society’s most pressing needs. Located in scenic Salem, Virginia, Roanoke College is an intimate, welcoming community that has served the local region and beyond for nearly 200 years. Now, we’re building on momentum and offering a Roanoke experience for today’s students and a legacy that belongs to every Maroon. Learn about the College's new strategic plan, Imagine Roanoke: A Strategic Plan for Roanoke College and the 21st Century Learner.

Roanoke College is a nationally ranked residential liberal arts college affiliated with the Lutheran Church (ELCA), located in the beautiful Roanoke Valley of Virginia. A Phi Beta Kappa institution, Roanoke College is an equal opportunity employer and actively seeks diversity among its faculty, staff, and students; women and members of under-represented groups are especially encouraged to apply.

Create a welcoming and hospitable environment for campus visitors. Answer phones and direct calls. Coordinate visits with on and off campus partners and attend to visitor needs.

Key Responsibilities :

• Serve as the primary front-desk contact for the Admissions Office, answering and directing telephone calls, monitoring general email and Teams communications, greeting visitors, and directing guests to appropriate campus offices.
• Coordinate campus visits and appointments, including individual, group, athletic, and VIP visits; schedule visits in Slate and prepare agendas, visitor materials, nametags, parking signage, and daily visit information.
• Partner with coaches and Admissions staff to coordinate prospective student recruitment visits and support larger campus visit programs and events.
• Maintain and update prospective student records in Slate, including entering inquiries and event information, coding visit requests, processing student status changes, uploading documents, and running queries and reports.
• Process and manage incoming transcripts and supporting documents, including monitoring electronic transcript services, uploading materials to Slate, and coordinating transcript reviews with the Registrar’s Office.
• Support Admissions communications by responding to general inquiries, routing messages and documents to appropriate staff, and maintaining accurate and timely student records.
• Maintain a welcoming, organized, and well-stocked reception area and coordinate office supplies, visitor materials, signage, and work orders as needed.
• Provide administrative support for Admissions operations and special events, including preparing group visit materials, processing student absence/excuse letters, and assisting with transfer-related transcript questions.
• Provide backup administrative coverage for Admissions staff as needed, including processing test scores, distributing mail, and assisting with other office functions during staff absences.
• Train and support Maroon Ambassadors in front-desk and telephone coverage as needed.
• Perform other duties as required.

Education, Experience, Skills, and Abilities :

• High school diploma or equivalent required, bachelor’s degree preferred
• Proven ability to effectively use a computer
• Ability to work with others
• Strong written and oral communication
• Experience with Microsoft 365