Automotive Customer Experience Specialist

Cook Tire in Livingston, TX is seeking an Automotive Customer Experience Specialist Company Overview At Cook Tire , we are redefining the tire and automotive service experience through a technology-forward approach, prioritizing customer satisfaction and workforce engagement. We are committed to fostering a culture where our teammates drive the highest levels of customer satisfaction. Opportunity Join a customer and workforce-centric company that is dedicated to excellence in automotive service. Your expertise, leadership, and commitment to excellence will drive our success and uphold our reputation as a leader in the automotive service industry. Position Overview As a Customer Experience Specialist at Cook Tire , you will be instrumental in delivering top‑notch service recommendations to our valued customers. Your role is crucial in ensuring that customers receive well‑informed communications that guide their service decisions on their vehicles in a customer‑first environment. Key Responsibilities Provide exceptional customer service by engaging with customers in a positive and friendly manner, effectively communicating maintenance, repair, and preventative service recommendations tailored to their vehicle's needs. Coordinate between the front office service desk and the service department to streamline the service process, ensuring timely and accurate completion of all vehicle services to achieve customer satisfaction. Collaborate with the service department to ensure that all vehicles receive necessary attention and are repaired correctly the first time, maintaining a high level of quality service delivery. Benefits Weekly payroll Retirement services: 401(k) or Roth Medical, dental, and vision insurance options Employer‑paid life insurance plan up to $50,000 Employee, dependent and supplemental insurance Accrual of paid time off in first year and paid holidays Assistance program Employment Eligibility Applicants must complete a formal Application for Employment and Background Screening Authorization. If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or need for sponsorship may disqualify you from employment. #J-18808-Ljbffr Page Mechanical Group, Inc.