BDC Representative / Appointment Setter (In-Store)

Job Description

Job Description

APPOINTMENT SETTER 

Best Automotive Group  |  Full-Time  |  In-Person 

Nashua, NH and Methuen, MA locations  |  Monday – Sunday  

ABOUT US 

Best Automotive Group is a dealership family built on a commitment to serving our community the right way. We have built our reputation on being easy to do business with, honest in every interaction, and focused on creating a pressure-free experience for every customer. We believe our job doesn’t end at the first handshake — it starts there. Customers throughout the greater Merrimack Valley trust us because we consistently deliver on that promise. 

What makes us different is our people and our commitment to doing things the right way every time. Our team is accessible, knowledgeable, and accountable. We follow proven processes, because we know that when the process is followed, the results will come. There are no shortcuts — only consistent execution. 

We are also deeply committed to the communities we serve. Best Automotive Group actively supports local organizations, events, and families through donations, sponsorships, and hands-on involvement. We are more than just a business — we are part of the community, and we act like it. 

ABOUT THE ROLE 

Our Best Ford of Nashua and Best Methuen CDJR stores are seeking a motivated Appointment Setter to join our sales support team. This role is responsible for managing inbound and outbound customer communication, setting appointments, and nurturing leads through consistent follow-up. This position plays a critical role in generating showroom traffic and supporting the sales department. The ideal candidate is organized, energetic, comfortable on the phone, and confident using CRM systems. 

Schedule: Day and evening shifts as scheduled, Monday through Sunday. 

RESPONSIBILITIES 

• Respond to internet, phone, and live chat inquiries promptly, professionally, and accurately 

• Make high-volume outbound calls to follow up on sales leads 

• Schedule and confirm sales appointments 

• Maintain accurate records in the dealership CRM system 

• Utilize phone scripts, email templates, and text messaging tools 

• Nurture leads through consistent follow-up communication 

• Support the sales team with appointment coordination 

• Maintain positive working relationships with teammates and management 

QUALIFICATIONS 

• Strong computer proficiency and ability to learn CRM systems 

• Previous customer service or call center experience preferred 

• Automotive experience is a plus but not required 

• Excellent verbal and written communication skills 

• Positive, energetic, and team-oriented attitude 

• Ability to work in a fast-paced, goal-driven environment 

• Strong organizational and follow-up skills 

WHY JOIN BEST AUTOMOTIVE GROUP

We invest in our people through continuous learning opportunities, manufacturer-backed certification programs, and clear paths for advancement. Whether you’re experienced in the automotive industry or looking to grow your career, you’ll find the tools, training, and support you need to thrive. Best Ford is a long-term home where your work is appreciated and your future is supported. 

WHAT WE OFFER 

• 401(k) plan 

• Paid time off & paid holidays 

• Health insurance 

• Employee vehicle purchase discounts 

• Dental insurance 

• Advancement & ongoing training 

• Vision insurance 

Pre-Employment Screening:  All applicants must successfully complete pre-employment screening, including a background check, motor vehicle record (MVR) review, and drug testing, as a condition of employment. 

Equal Opportunity Employer 

Best Automotive Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. 

We are committed to providing reasonable accommodations for qualified individuals with disabilities. Please notify us during the application process if you require an accommodation. 

Apply Today — Join the Best Automotive Family