Technical Support Engineer

Mercor’s Talent Success team is hiring! Our Talent Success team is responsible for ensuring everyone using our platform is having a delightful experience end to end, from applying to job listings, taking our AI-led interviews, accepting offers on our platform, and getting paid for their hard work. About the Role Mercor has thousands of users joining the platform each week to interview for different roles our clients have posted. When they run into issues or have questions and reach out for help, you will be responsible for giving them a speedy and delightful experience. You will work directly with our engineering team, triaging and investigating bug reports so being super savvy with modern websites and issues SaaS-type applications run into will come in handy. Since your conversations with the talent applying on our platform will often be the first interaction someone has with Mercor, maintaining an enthusiastic, upbeat tone while writing at native English level proficiency is important. We use a lighthearted and informal tone in our support communication while at the same time being very professional and precise in our replies. Key Responsibilities Respond to support requests from Mercor’s talent pool who have a question or issue applying for roles on our platform Triage and investigate talent-reported issues, which could involve looking at telemetry data, inspecting network requests, writing queries against our database, and troubleshooting common browser issues. Consolidate insights and make recommendations about product areas we need to improve Build talent-facing documentation to answer common questions we get in our support queue Maintain enthusiasm and positivity while writing replies in near-perfect English Qualifications Ability to debug web applications, likely coming from either a Degree in Computer Science, Software Engineering, or a related technical field OR Experience building modern web applications (React, Node, Flask, Next.js, etc.) OR 2-5 years of experience supporting customers on such web applications Experience doing SaaS-based product work. Experience using a support platform (like Zendesk, Intercom, Help Scout, Freshdesk, Crisp) At Mercor, we recognize that exceptional ability comes in all forms, a core philosophy on which we built our platform. Because of this, we welcome candidates from diverse backgrounds with unique experiences and transferable skill sets, even if they don't meet all the preferred qualifications listed above. About Mercor Mercor is training models that predict how well someone will perform on a job better than a human can. Similar to how a human would review a resume, conduct an interview, and decide who to hire, we automate all of those processes with LLMs. Our technology is so effective it’s used by all of the top 5 AI labs. We crossed a $100M revenue run rate and have averaged 59% month over month growth for the last 6 months, making us the fastest growing company in the world. The team is small, and we remain extremely profitable because we can’t hire great people as fast as revenue is growing. #J-18808-Ljbffr Obsidian