Contingent Worker Proofing Team Lead (Hybrid)

Contingent Worker Proofing Team Lead

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

What You Will Do

• Conduct daily operational standups to ensure teams meet SLA/business needs. Team lead provides operational guidance on areas of risk and breached SLAs to ensure overall operational success.
• Act as first level of escalation for Contingent Worker proofing concerns/process issues. Provide day-to-day operational guidance to the team, adhering to standard work.
• Assign new cases to proofing specialists utilizing ServiceNow. Monitor case queues for timely resolution of cases.
• Responsible for ServiceNow escalated cases to ensure timely resolution.
• Train and support new hires onboarding into the Contingent Worker proofing organization.
• Ensure process documentation including standard work is kept up to date.
• Lead process with a continuous improvement mindset; using RTX CORE principles, methodologies and tools.

Qualifications You Must Have

• Typically requires a University Degree or equivalent experience and a minimum 2 years prior relevant experience.
• Prior experience gathering and documenting process requirements to create and maintain standard work and process flows.
• Proficient in Microsoft Office applications (Excel, Word, and PowerPoint).

Qualifications We Prefer

• Previous experience working in a fast paced, compliance-driven environment.
• Previous experience working in an HR or Global Trade Compliance support role.
• Excellent organizational skills, attention to detail, and a strong work ethic that emphasizes accuracy and diligence in assigned tasks.
• Working knowledge of HCM (i.e. Workday) and Case Management Systems (i.e. ServiceNow).
• Excellent communication skills and demonstrated customer service abilities.

Work Location

• Hybrid from one of the following locations: Cedar Rapids, IA - Charlotte, NC - Farmington, CT.
• Hybrid: Employees who are working in hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

What We Offer

Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 57,200 USD - 108,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.