Site Manager

THE ROLE At El Car Wash, Site Managers don't just run operations — they lead the business. You own your site's performance from team development to customer experience to financial results. You set the tone, raise the standard, build a culture your team is proud to be part of, and deliver results every single day. Level: Site Leadership | Salaried Department: Site Operations What You'll Own Run the business - Lead all day-to-day operations — staffing, scheduling, performance, and execution — to deliver a high-performing site. Build and lead a winning team - Hire, train, coach, and develop your team to perform at a high level and grow within EL. Create succession depth — your best hire is the one you developed. Deliver a standout customer experience - Set the standard for fast, friendly, and flawless service — resolving concerns quickly and turning moments into lasting loyalty. Build collaborative culture - Create an environment where the team works together, handles conflict constructively, and holds each other to the standard without you having to manage every interaction. Drive performance and results - Own sales, labor, and operational metrics — read the data, explain the variance, and take action before it becomes a pattern. Lead with safety and compliance - Enforce all safety protocols and ensure a safe environment for customers and team members at all times. Own equipment and uptime - Maintain equipment, minimize downtime, and ensure everything is running reliably. Use data to lead - Analyze reports, financials, and performance metrics to make informed decisions and drive continuous improvement. How You Show Up — Ecw Competencies Customer-Centric Approach — Sets service expectations, coaches team members on customer interactions, and addresses service issues quickly. Problem-Solving — Resolves operational issues, supports team problem solving, and escalates when needed. Team Collaboration — Builds a positive team culture, runs effective meetings, and addresses team conflict promptly. Drives Results — Delivers site performance goals, manages daily execution, and holds team members accountable. Safety & Compliance — Ensures safety standards are followed, corrects unsafe behaviors, and promotes a safe work culture. Job Knowledge & Technical Proficiency — Maintains strong operational knowledge and ensures the team is trained on procedures and systems. Why El Car Wash Fast-growing, high-energy, and customer-obsessed — El Car Wash is where you lead, build, and make a real impact. Florida's #1 express car wash and growing fast. Your leadership matters … What You'll Get Full comprehensive benefits (Health, Vision, Dental) 401(k) with 4% match — yes, free money Paid time off Parental leave (maternity & paternity) Tuition reimbursement Pet insurance Mental health days On-the-job training and real career growth FREE car washes Qualifications WHAT YOU BRING Proven leadership experience in a managerial or supervisory role — car wash, automotive, or service industry preferred Strong talent developer — you build people up, retain top performers, and create succession depth Financial literacy — you understand labor, revenue, and cost drivers and can walk through your numbers Operationally excellent — you balance speed, safety, quality, and efficiency without tradeoffs Comfortable being the decision-maker when things go wrong — you don't wait Culture builder — you address team conflict directly and constructively; you don't let it fester Proficiency with Microsoft Office and operational reporting systems Knowledge of car wash equipment, maintenance, and safety practices or willingness to learn quickly Flexible availability including evenings, weekends, and holidays High school diploma or equivalent; bachelor's degree in business or related field preferred #J-18808-Ljbffr