Guest Service Representative
B5 Investments Llc
Job Description
Job Description
About the Role:
B5 Investments LLC is looking for a friendly and motivated Front Desk Guest Service Representative (GSR) to join our team in Watsonville, CA! This is a fantastic opportunity to be the face of our property, delivering exceptional guest experiences from the moment visitors arrive. If you thrive in a fast-paced environment and love working with people, we want to hear from you!
- Greet and welcome guests upon arrival, ensuring a positive and memorable first impression
- Manage check-in and check-out procedures efficiently and accurately
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Process reservations, cancellations, and modifications using property management systems
- Answer multi-line phone systems and respond to emails and online inquiries
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Handle cash transactions, billing, and end-of-shift reporting accurately
- Previous front desk, hospitality, or customer service experience preferred
- Strong communication and interpersonal skills with a guest-first attitude
- Ability to multitask and remain calm under pressure in a busy environment
- Basic computer proficiency; experience with property management software is a plus
- Availability to work flexible shifts, including evenings, weekends, and holidays
- Reliable, punctual, and professional in appearance and conduct
- Bilingual (English/Spanish) skills a plus given the Watsonville, CA community
B5 Investments LLC is a dedicated property management and hospitality company serving the Watsonville, CA area with a commitment to quality service and guest satisfaction. Our team takes pride in creating welcoming environments where both guests and employees feel valued. We foster a supportive workplace culture where hard work is recognized and growth opportunities are encouraged.
Vacancy posted 27 days ago
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