Healthcare Intake Processor - Data Entry, Patient Services

Job Description

Job Description

The Healthcare Intake Processor is responsible for receiving, interpreting, and processing inbound documentation and data from multiple sources/programs (payors, vendors, clients, patients). This role ensures accurate data entry, proper document handling, and timely routing of information into patient and program files. This role requires independent decision-making and the ability to support intake operations. 

Core Duties/Responsibilities:   

• Receive and process inbound documentation via fax, electronic upload, or other methods.
• Accurately enter data into proprietary systems and patient files.
• Review documentation for completeness, accuracy, and compliance with program requirements.
• Route documents to the appropriate department, program, or team member.
• Maintain KPI expectations for timeliness, accuracy, and quality assurance.
• Monitor and respond to incoming requests and inquiries through multiple systems.
• Collaborate with team members to resolve document discrepancies or incomplete submissions.
• Abide by HIPAA guidelines to ensure confidentiality of PHI.

Skills & Requirements:

• Strong attention to detail and accuracy in data entry and documentation.
• Effective organizational skills and ability to manage multiple priorities.
• Proficiency in toggling between systems and databases.
• Strong written and verbal communication skills.
• Ability to remain calm and focused in high-volume or fast-paced environments.
• High level of accountability for adherence to policies and procedures.

Education, Certifications and Experience:

• High school diploma required; Associate degree in a healthcare-related field preferred.
• Experience in healthcare administration, document management, or data entry preferred.
• Familiarity with medical terminology preferred.

Physical Requirements: 

• As a remote-forward organization, this position operates in a virtual professional office environment and teleworking from the employee's home address listed in their employment file.
• Prolonged periods of sitting at a desk and working on a computer 
• Keyboarding 
• Speaking 
• Must be able to lift up to 15 pounds at times 
• Flexibility of working hours to support activities across EST to PST zones 

Our PRO-spectus Culture Philosophy

At PRO-spectus we have created a culture that is supportive, dedicated, and teamwork driven.  We celebrate each other's joys in personal life and professional accomplishments, promoting meaningful relationships and friendships. 

Our employees bring strength of mind and spirit to make the extraordinary happen every day.  With humility and compassion at our core, PRO-spectus is proud of our relentless focus towards the higher purpose of improving the lives of patients we support.

We recognize it takes a lot of people working together with a common goal to make spectacular happen, and we never forget that at the heart of our company are the people who make it work.

PRO-spectus is an Equal Opportunity / Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, protected veteran status, marital status or other protected status under federal, state or local laws.

At PRO-spectus, we are deeply committed to pay transparency and equity.  The hourly range for this position is $15.00 - 17.00, based on experience and qualifications, with the final offer reflecting skills and other job-related factors. Beyond competitive pay, we offer a comprehensive and generous benefits package designed to support your well-being and work-life balance. 

Our benefits include robust medical, dental, and vision plans; life insurance and disability coverage; and tax-advantaged savings accounts. We also provide an Employee Assistance Program, home office benefits, and unique perks like an Employee Ownership Program. With paid time off, holidays, bereavement leave, and a 401(k)-retirement plan with employer matching, PRO-spectus prioritizes your financial and personal security. Plus, you may be eligible for a performance-based bonus opportunity.