Service Coordinator

Job Description

Job Description

Description:

The Service Coordinator plays a critical role in managing and organizing the daily operations of HVAC/R and plumbing services for commercial clients.

Key Responsibilities:

• Scheduling: Coordinate and schedule service calls, installations, and maintenance based on technician availability, customer priority, and job urgency.
• Dispatching: Dispatch technicians to job sites in a timely and efficient manner, providing any pertinent information required to complete the job quickly and safely.
• Customer Communication: Communicate with clients to confirm service appointments, provide updates, and address any concerns or inquiries.
• Job Tracking and Documentation : Maintain detailed records of all service requests, technician assignments, and completed work. Ensure accurate logging of job details and requirements.
• Problem Solving: Address emergency service requests and resolve any scheduling conflicts or service issues promptly, ensuring customer satisfaction.
• Data Entry and Reporting: Input and update job status, customer information, and technician schedules in the company's Enterprise Resource Planning (ERP) software.

Requirements:

• High school diploma or equivalent
• 1-3 years of experience in an office setting
• Team player mentality and work ethic
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams, etc.)
• Minimum 50 words per minute typing skills
• Strong attention to detail and accuracy in data entry
• Excellent punctuality
• Excellent communication skills, both written and verbal
• Excellent time management skills
• Ability to handle high-pressure situations and resolve conflicts quickly
• Ability to manage multiple tasks simultaneously and meet deadlines
• Strong organizational skills

Preferred Qualifications

• Associate or Bachelor's degree in business or a related field
• Prior experience in customer service and dispatching in a related field
• Familiarity with HVAC/R and plumbing systems and services

Working Conditions

• Ability to work in a fast-paced office environment
• May require sitting for extended periods, using a computer and telephone
• Occasional lifting of up to 50 pounds
• Flexibility to respond to after-hours emergencies or urgent client needs may be required