Field Service Lead Technician

Field Service Lead Technician

Location: San Jose, CA, US, 95110

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere. At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. We support our employees and their professional goals because an investment in our people is an investment in our future. In fact, throughout Crown's history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have traveled their career paths with them. From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward. We are seeking knowledgeable customer focused auto, diesel, aircraft, or forklift technicians to join the Crown team.

Job Duties:

• Communicate daily with Service Customer Care, Dispatcher, and Field Service Manager to determine work schedule.
• Train, motivate, and monitor job performance of Field Service Technicians, including while at customer locations.
• Inspect repairs and scheduled maintenance.
• Ensure safety practices.
• Review paperwork and timecards.
• Confer with customers and communicate issues to branch management.
• Maintain good customer relations.
• Travel to customer locations to troubleshoot, diagnose, and repair lift trucks.
• Perform operator training or train the trainer at customer locations.
• Pick up parts and replenish van inventory.
• Perform minor repairs and service to the van.
• Complete necessary paperwork.

Minimum Qualifications:

• 2-4 years related experience
• High school diploma or equivalent
• Valid driver's license, good driving record, and ability to safely operate lift trucks

Preferred Qualifications:

• Prior company experience as a Field Service Technician
• Good mechanical and electrical aptitudes, knowledge of electrical/electronic systems and hydraulics and internal combustion engines, and the ability to read and understand electrical and hydraulic schematics
• Technical degree, welding experience, and knowledge of various types of testing equipment preferred
• Good written/verbal communication, interpersonal, organizational, and motivational skills

Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees. Current benefits being offered include: Competitive Wages. The anticipated starting pay range for the position is $37.00 to $47.00 but is commensurate with skills and related experience, Health/Dental/Vision/Prescription Drug Plan with a company contribution to each, Health Savings Accounts and Flexible Spending Accounts, 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions. Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings, Paid Parental Leave, 9 Paid Holidays, Paid Vacation accrued at a rate based on length of service and position, Paid Sick Leave, Birthday Pay for Non-Exempt employees, Tuition Reimbursement up to $5,250 per calendar year, and much more. Crown also offers Service Technicians: Award-Winning Service Training Company Vehicle for Field Service Technicians Tool Insurance No Flat Rate 40 Hours Per Week plus Overtime Uniforms Specialty Tools Primarily 1st Shift Career Advancement Opportunities EOE Veterans/Disabilities We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including California AB-1008 "Ban the Box", San Francisco's Fair Chance Ordinance and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.