Senior Project Manager, Market Research

Role Description

The mission of the Senior Project Manager is to be a communication and relationship liaison between M3, our clients, and other teams involved in the project’s completion. You will directly manage all aspects of each project on time and within budget. This is the ideal role for someone who has experience in international online market research specifically focused on healthcare, sampling, survey recruitment, and collaboration with all teams involved in the project.

• Manage international quantitative and qualitative market research projects through entire project life cycle including all aspects of managing clients, partners, healthcare professional sample, and consumer sample.
• Work directly with various teams to setup and test survey links and redirects, prepare and send sample, conduct quality/audit checks, managing respondent inquiries and honorarium and all other components of online research.
• Coordinate and lead project kickoff meetings for all assigned studies to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities.
• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
• Monitor productivity and quality of data collection to produce regular updates and progress reports on project status.
• Manage study profitability by monitoring and accounting for all project costs affecting the budget.
• Partner with sales team members and operations staff to address issues and/or make recommendations to improve performance on research studies.
• Work independently to support international teams outside of normal US business hours.

Qualifications

• Bachelor's degree or equivalent work experience preferred.
• At least 5+ years’ experience in market research project management, preferably in the medical/healthcare field.
• Self-motivated individual with exceptional time management, organizational skills, and attention to detail.
• Well-developed analytical and problem-solving skills; ability to quickly solve problems as they present as well as proactively identify and resolve potential issues to avoid escalation.
• Ability to work autonomously and in a team environment to successfully meet study-specific and departmental objectives.
• Basic math skills to calculate incidence rate, response rate, honoraria amounts, profit, etc.
• Very strong Microsoft Office skills including Excel, Outlook, and Word, and be a quick learner of new technologies/software.
• Exceptional written and verbal communication skills.
• Ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time.

Benefits

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day