Customer Care Agent
CCB Community Bank
Position Summary This position will be responsible for answering telephone calls and responding to customers' requests in an efficient and timely manner for all areas of operations to include deposit and loan operations, electronic banking and switchboard. Transfer of incoming faxes to appropriate persons is required.
Essential Activities
Essential Activities
- Answering telephone and responding to customers' requests.
- Answering switchboard and forwarding call appropriately.
- Researching required information using available resources.
- Handling and resolving customer complaints.
- Providing customers with product and service information.
- Identify and escalate priority issues to supervisor.
- Follow up with customers as necessary.
- Complete call logs when required..
- Complete transfers between accounts utilizing the transaction management system (TMS).
- Answering telephone and performing warm transfers to appropriate persons.
- Forwarding incoming faxes.
- Taking messages when necessary.
- Practicing and ensuring compliance with that of the Bank's policies and procedures.
- Adhering to assigned schedules as directed by supervisor.
- Order checks for customers.
- Assist customer with Online banking.
- Perform basic office support as assigned.
- Attend training as required.
- Perform other duties as assigned by supervisor.
- High school diploma or equivalent.
- Two (2) years of banking experience and/or three (3) years progressively related office experience
- Experience with call center activities at another office is preferred but not necessary.
- Knowledge of basic accounting functions.
- Knowledge of basic banking functions.
- Knowledge of keyboard, calculator and other general office equipment.
- Basic computer knowledge.
- Excellent verbal communications skills.
- Excellent customer service skills.
- Outgoing personality.
- Good mathematical skills.
- Working knowledge of Word & Excel.
- Ability to perform assignments involving some degree of mental alertness, application of sound judgment and average analytical ability.
- Above average degree of initiative and independence.
- Ability to perform work utilizing a computer for extensive periods of time.
- Ability to grasp objects utilizing fingers (fine motor manipulation).
- Ability to hear.
- Ability to speak distinctly.
- Ability to bend up and down.
- Ability to sit for long periods of time.
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Customer Care Agent in Andalusia, AL vacancy
- ...We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: ~ Assist customers with questions and recommendations ~ Manage sales transactions...SuggestedContract workPart timeLocal area
Dollar Tree
Heath, AL5 days ago - A leading retail chain in Andalusia, Alabama is seeking a Customer Service Associate I to deliver great shopping experiences. Responsibilities include assisting customers, managing cash transactions, maintaining store cleanliness, and ensuring a safe environment. Ideal...Suggested
- JCPenney is seeking a Cashier to contribute to an outstanding customer service and sales experience. You will manage checkout processes, assist with omnichannel efforts, and support store operations including inventory and merchandising. Ideal candidates are team players...Suggested
$69k
...desire to help others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera Insurance...SuggestedRemote jobWork from homeFlexible hoursHMG Careers
River Falls, AL4 days ago- ...prescribed duties to obtain maximum sales volume for assigned accounts. The Merchandiser will provide merchandising assistance to the customer to obtain maximum product distribution. Responsibilities and Duties: Build strong relationships with store management...SuggestedFull time
Andalusia Distributing Company Inc
Andalusia, AL8 days ago - ...for other tasks including merchandise and fixture assembly, and the maintenance of all signage. This position will interact with customers and team members, while providing legendary customer service.Essential Duties and Responsibilities (Min 5%) As a FAST Team Member,...Flexible hoursShift work
Tractor Supply
Andalusia, AL5 days ago - ...the maintenance of all signage. This position will interact with customers and team members, while providing legendary customer service.... ...-time and eligible part-time TSC and Petsense Team Members. We care about what you care about! Learn More OPPORTUNITY A lot...Full timePart timeFlexible hoursShift work
Tractor Supply
Andalusia, AL5 days ago $23.47 - $38.62 per hour
...Available coverage options Key Responsibilities Delivering Mail : Deliver mail and packages to homes and businesses on assigned routes Customer Assistance : Help customers with postal inquiries and service requests Sorting Mail : Organize and prepare mail by size, shape,...Hourly payPostal Jobs Resource
River Falls, ALmore than 2 months ago$23.47 - $38.62 per hour
...Sales & Services/Distribution Associate nationwide. This role ensures the smooth distribution of mail while offering professional customer support. USPS provides training to help you succeed in this role. Position Details Vacancies : Numerous openings nationwide...Hourly payPostal Jobs Resource
Andalusia, ALmore than 2 months ago$23.47 - $38.62 per hour
...accepting applications for Rural Carrier Associates nationwide. This role involves delivering and collecting mail while interacting with customers along the route. USPS offers training to prepare you for success, regardless of your experience level. Position Details...Hourly payPostal Jobs Resource
River Falls, ALmore than 2 months ago- ...deliver mail and packages for homes and businesses. They operate sorting machines, manage routes, collect outgoing mail, and provide customer service at postal counters. The role requires accuracy, reliability, and stamina, often involving early mornings or outdoor work...Early shift
Postal Jobs Now
Andalusia, AL1 day ago $23.47 - $38.62 per hour
...options Life Insurance Options : Multiple plans to provide peace of mind for you and your family Key Responsibilities Customer Assistance : Address mail-related questions and service issues from customers Mail Handling : Sort, label, and distribute incoming...Hourly payWeekend workPostal Jobs Resource
River Falls, ALmore than 2 months ago- ...purchases, even those that may otherwise comply with Company restrictions on quantity and type of devices that can be purchased by customers.When opening or closing a store, accurate & timely completion of related checklists with zero errors.Immediate communication of...Immediate start
Sun Com Mobile
Andalusia, AL5 days ago - ...Customer Service Rep Andalusia, Alabama, ANDALUSIA PIZZA, INC. Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush...Extra incomeFull timePart timeSecond jobFlexible hoursShift workNight shift
- GE Appliances, a Haier company, is seeking a Service Representative for Carolina, PR to serve as the primary contact for customers via phone, email, and in-person visits. You will handle inquiries, schedule service, and ensure a high level of customer satisfaction. Multilingual...
- PrimeFlight Aviation Services, Inc. is seeking a Customer Service Agent to welcome passengers, assist with inquiries, and support check-in and boarding at the airport. You will ensure compliance with airline policies and safety procedures while delivering exceptional service...Shift workNight shift
- ...Job Summary The Team Member is responsible for interacting with customers and team members, supporting selling initiatives and performing... ...being of birds.Sanitize and maintain poultry holding tanks and care for birds as required.Complete all documentation associated...Flexible hoursShift workNight shiftWeekend work
Tractor Supply
Andalusia, AL5 days ago $45k - $125k
...Job Purpose The Salesman at David Scott Lee Automotive in Andalusia will be responsible for driving sales and providing exceptional customer service to clients. The role requires a deep understanding of automotive products and the ability to effectively communicate their...Full timeWork at officeFlexible hoursAfternoon shiftDavid Scott Lee
Andalusia, AL4 days ago- Sonic Drive-In Restaurant Team MemberFun. Flexible hours. Great pay. Fantastic people. Professional fulfillment. That uniquely cool SONIC uniform. Can this possibly get any better? YES IT CAN!Like a chili cheese coney, the SONIC Drive-In Restaurant Team Member position...Flexible hoursNight shiftWeekend work
Sonic
Andalusia, AL5 days ago - Sonic Drive-In Restaurant Team Member Fun. Flexible hours. Great pay. Fantastic people. Professional fulfillment. That uniquely cool SONIC uniform. Can this possibly get any better? YES IT CAN! Like a chili cheese coney, the SONIC Drive-In Restaurant Team Member position...Remote workFlexible hoursNight shiftWeekend work
Sonic
Andalusia, AL2 days ago - USPS is accepting applications for Assistant Rural Carriers nationwide. In this role you deliver and collect parcels along designated suburban and rural routes, often using your personal vehicle. The position primarily involves working on weekends and holidays, with the...Weekend work
$11.7 per hour
...purpose: helping people celebrate holidays, each other, and all of life's special moments, by making the world a more thoughtful and caring place every single day. We are looking for merchandisers to work independently across various retail locations, showcasing their...Hourly payPart timeImmediate startRelocationFlexible hoursDay shiftAmerican Greetings
Andalusia, AL1 day ago- ...Now hiring fantastic Frosty & Fry fanatics for restaurants! As a leading Wendy's franchisee company, our commitment to our customers is a simple pledge to do the right thing. We will please our customers by exceeding their expectations with our product quality and...Full timePart timeImmediate startFlexible hours
Wendy's
Andalusia, AL4 days ago - ...Andalusia, AL Statement of Purpose: Provides quality food products and services to all customers in a clean and safe environment JOB RESPONSIBILITIES: • Ensures all food orders are assembled correctly within stated time goals • Maintains a clean, safe, and...Shift work
Carlisle Restaurant Group
Andalusia, AL2 days ago $10 per hour
General Cleaner: You'll be a frontline ESSENTIAL WORKER, trained and ready to tackle a variety of responsibilities including: Get trained in 4M's state-of-the-art cleaning and disinfecting practices using green-sealed certified supplies and equipment. (No prior experience...Hourly payDaily paidMonday to Friday4M Building Solutions
Andalusia, AL4 days ago- ...4:00pm Role Summary General merchandise associates greet customers on the salesfloor, offer them assistance and recommend merchandise... .... Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include...Hourly payMinimum wageFull timeTemporary workPart timeShift work
Walmart
Andalusia, AL4 days ago $12.75 - $13.25 per hour
...: Grow Your CareerResponsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers... ...smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union;...Hourly payTemporary workLocal areaHome officeFlexible hoursThe TJX Companies , Inc.
Andalusia, AL2 days ago$14 - $16 per hour
...job done Why DRM? Because we're the best, that's why! We care about each other and take care of the DRM Family. No one here is... ...maintain high moral standards. Act professional and treat all customers and fellow employees with courtesy and civility. (3) Be Reliable...Hourly payFull timeLocal areaShift workDone Right Merchandising
Andalusia, AL2 days ago$15 per hour
...of the Human Resources Department. Respond to employee questions and requests, prepare employment-related documents, and provide customer service support. Assist with recruitment activities, including posting job openings, reviewing resumes and applications, contacting...Hourly payLocal areaMonday to Friday- Walgreens is hiring for a pharmacy/retail associate to deliver friendly checkout service and assist the pharmacist under supervision. You will use store systems to process prescriptions, enter patient data, and help manage inventory while keeping displays and shelves well...Flexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Care Agent. Be the first to apply!
Related searches
- full time remote customer service representative Andalusia, AL
- customer satisfaction Andalusia, AL
- customer Andalusia, AL
- client service Andalusia, AL
- customer service position Andalusia, AL
- customer service opportunity Andalusia, AL
- online customer service part time Andalusia, AL
- remote customer service chat Andalusia, AL
- customer service Andalusia, AL
- customer support Andalusia, AL