Service Technician

Job Description Position Summary The Service Technician is responsible for diagnosing and resolving warranty and service issues in customers' homes. Success in this role means arriving prepared, completing repairs correctly the first time whenever possible, communicating clearly with homeowners, and maintaining the high standards that All Weather Seal is known for. What You'll Do Complete assigned warranty and service calls safely, efficiently, and within expected service times. Review service requests, photos, and customer information before arriving to accurately diagnose the issue. Verify all necessary parts and materials are loaded before leaving for each appointment. Perform high-quality repairs on windows, doors, and related products. Leave each jobsite clean and ensure every customer has a positive service experience. Document every service call with before-and-after photos, parts used, repair details, root cause, and completion status. Identify recurring product defects or installation-related issues and communicate findings to production leadership. Assist with remote troubleshooting by phone or video when assigned to help resolve issues without an onsite visit. Return unused and warranty parts to the warehouse with proper documentation. Maintain company vehicle, tools, equipment, and truck inventory. Communicate arrival times, repair status, and completed work clearly with homeowners. Qualifications Previous experience in residential construction, remodeling, window and door installation, finish carpentry, or service repair preferred. Strong mechanical aptitude and troubleshooting skills. Ability to work independently while maintaining a high level of quality. Excellent customer service and communication skills. Strong attention to detail and organizational skills. Valid driver's license with a clean driving record. Ability to lift up to 75 pounds and work safely on ladders and in varying weather conditions. Preferred Experience Window and door installation or service. Finish carpentry. Warranty or residential service work. Home improvement or remodeling. Basic construction and repair techniques. Success in This Role Successful Service Technicians consistently: Complete most service calls on the first visit. Accurately diagnose issues before arriving onsite. Maintain organized documentation and service records. Deliver outstanding customer service during every appointment. Keep company vehicles and equipment clean and ready for daily use. Identify recurring issues that help improve installation quality and customer satisfaction. Benefits Health Insurance Vision Insurance Dental Insurance Paid Time Off Paid Holidays Retirement Plan Ongoing Training and Professional Development Opportunities for Advancement Company Description We are proud to be recognized as one of West Michigan's Best and Brightest Companies to Work For and to be a BBB Torch Award recipient. All-Weather Seal of West Michigan is a family-owned home improvement company that has been serving homeowners across Michigan for over 45 years. We specialize in high-quality replacement windows, bath and shower remodeling, and roofing solutions designed to improve the comfort, appearance, and value of our customers' homes. What makes our company different is our people-first culture. We believe in hiring good people, providing strong training, and creating real opportunities for growth. Many of our leaders started in entry-level roles and advanced through hard work, coaching, and consistent performance. Our team is built around core values of grit, humility, being a good person, capability, and enthusiasm. We are looking for team members who are motivated, coachable, dependable, and excited to be part of a growing company. Whether you are just starting your career or looking for your next opportunity, All-Weather Seal offers a supportive environment where you can learn, grow, and make an impact. #J-18808-Ljbffr All Weather Seal of West Michigan Inc