Quality Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Liaise with customers and coordinate with staff and internal departments to effectively meet PPAP requirements for the introduction of new products, and subsequent revisions of engineering changes.
• Direct quality staff to effectively monitor production to consistent required quality levels.
• Assist and supervise the team to correctly interpret GD&T drawings and support CMM technician to develop dimensional inspection methods
• Monitor and assist in the dispositioning of quarantined goods, with the goal of maintaining zero inventory in these areas.
• Keeps management informed of quality product and liaison with all plant departments and customers.
• Monitor plant scrap and rework, customer rejections and returns.
• In the event of receiving a customer concern (verbal or electronic), issue a customer/concern report to the MDS team.
• Stop further processing and inform the area supervisor or manager responsible when becoming aware that a product or process is non-conformance.
• Ensure business system is established, implemented and maintained in accordance with the current ISO9001/IATF 16949 standards, corporate and customer specific requirements.
• Ensure compliance to all health and safety rules and housekeeping principals. Ensure substandard conditions and practices identified in plant safety audits are corrected.
• Prepare reports and key measurable indicators each month. Carry out corrective actions if necessary and report information out in a monthly management review meeting.
• Attend management report-out meetings on a weekly basis; Production and Fast Response Meetings daily.
• Head the internal audit process (QMS, Process & Product, LPA) and ensure compliance as required.
• Conduct department start-up meetings daily.
• Provide oversight and direction and delegate responsibilities to all members of the department.
• Manage performance: communicate job expectations and conduct employee evaluations for all department members on an end of probation basis and an annual basis.
• Coach, counsel, mentor and discipline employees with the assistance of human resources and senior management as necessary.
• Work with human resources to interview and select candidates to fill vacancies within the department.
• Determine employee development and/or training needs for department members on an annual basis. Prepare annual training plan and submit it to the human resources department.
• Complete training effectiveness evaluation forms and submit to the human resources department.
• Participate in succession planning activities including career development.
• Assist with job analysis on a yearly basis.
• Prepare departmental budget on an annual basis.
• Follow all departmental and general procedures where applicable.
• Perform other duties as assigned by the General Manager.

• Adopt, practice, and promote Kaizen principles; participate in Kaizen and GEAR activities. Encourage continuous improvement efforts within the department and ensure submission of individual and team GEARs to achieve one hundred percent participation.
• Must appropriately handle sensitive information and always maintain confidentiality.
• Abide by all company safety rules, responsibilities, policies, and procedures including the legislative requirements of the OHSA.

KEY RELATIONSHIPS

• General Manager/Assistant General Manager: Provides direct supervision, assigns jobs, and also provides guidance and advice on all aspects of the job.
• APQP Department: Support all activities related to APQP and global launch of new program launches.
• Finance: Provide internal/external failure reports. The finance department will provide information to the Quality Manager to assist in the tracking of departmental cost, budget adherence, quality costs, etc.
• Human Resources Manager: Provides advice and direction on all areas of employment.

• Production Manager: The Quality Manager will support operations as required.
• Purchasing & Materials: Receive and provide information from supplier development regarding supplier capabilities and performance and assist in developing sub-contractor and supplier base.
• Supplier Representatives: The Quality Manager is responsible for all activities involving Customer Plant representation.

BASIC REQUIREMENTS

• Bachelor's Degree from a four-year college or university in a technical field, or six years manufacturing quality experience.
• Minimum of three years' experience in a supervisory/management role.
• Qualifications to include technical, analytical and judgmental knowledge of current quality control methods employed by engineering and manufacturing.
• Strong background and experience in metal stamping and welding is must (Spot,MIG,etc)
• Excellent knowledge of the ISO9001 and IATF 16949 standards, including Customer Specific Requirements and AIAG core tools (PPAP, MSA, PFMEA, Control Plan, etc)
• Excellent problem solving, interpersonal, communication, and leadership skills.
• Ability to coach, counsel, discipline, mentor and motivate.
• Supervisory skills in employee development, health and safety, hiring, orientation, and performance reviews.
• Proficient in Microsoft applications, including Excel, PowerPoint, Word and customer portals (GM, Ford, Stellantis, etc)
• Must be willing to solve customer problems in a timely manner including plant visits.
• Previous experience in supplier quality is an asset.

MEASUREMENT BASIS

• Positive trends related to cost of quality metrics contributing to a reduction of customer concerns (i.e. reduction of customer concerns, internal PPMs, line scrap, sort costs, warranty).
• Successful new program launches.
• Feedback from key relationships.
• Adherence to the departmental budget.
• Adherence to the business plan as demonstrated by performance indicators.
• Support of Kaizen and GEAR activities including department member gear submissions.

SUPERVISORY RESPONSIBILITIES

Directly supervise employees in the Quality Department including Quality Engineers, CMM Programmers & Quality Technicians. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS AND REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's Degree from a four year college or university in a technical field, or six years manufacturing quality experience. With 2 years additional experience in a Quality Supervisor or managerial position for an automotive supplier in the metal processing field is required. Qualifications to include technical, analytical and judgmental knowledge of current quality control methods employed by engineering and manufacturing.

LANGUAGE SKILLS

Ability to read, analyzes, and interprets common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquired or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.


MATHEMATICAL SKILLS

Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis for variance, correlation techniques, sampling theory and factor analysis.

REASONING ABILITY

Ability to define problems, collect data, establishes facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to develop logical detailed plans aimed at continuously improving quality levels and quality systems.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

The employee is frequently required to sit, and occasionally must walk, stand, use hands to feel or handle objects, tools or controls; reach and lift with hands and arms; talk, see and hear. The employee may occasionally be required to climb, balance, stoop, kneel, crouch or crawl. The employee may occasionally lift and/or move up to 10 pounds.

The employee must be available during all hours if needed and have the flexibility to work various shift hours if needed.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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If you are interested in this position, apply by sending us your cover letter and resume.

We thank all interested candidates in advance; however, only individuals selected for interviews will be contacted.

As part of our commitment to ensuring our employment practices are fair, accessible, and inclusive of persons with disabilities, recruitment-related accommodations for disabilities, are available upon request throughout the recruitment and assessment process for applicants with disabilities.