PATIENT SERVICE-ACCESS REPRESENTATIVE

Job Responsibilities

Schedules testing and procedures visits for patients according to what is ordered for the patient. Obtains all requested information/data, including completing prior authorizations for these tests, and procedures. Will also assist with getting medication prior authorizations (PA) as needed.

Scans verification sheets, PA referrals, prior authorizations and other referrals received from insurance companies. Ensures that all testing, procedures, and medication that have required prior authorizations have the documentation scanned into the chart in a timely manner. Works with insurance verification websites and makes phone calls to verify coverage for testing, procedures, and medications.

Performs a variety of routine administrative and clerical tasks to ensure the smooth and efficient operations of the office including but not limited to:

• Greeting patients and completing "check - in" process including verification of patient demographics and insurance/payment information;
• Answering phone calls, directing calls appropriately and transmitting messages; and
• Maintaining patient schedules & patient reports, typing correspondence, and maintaining department files.

Assists with the coordination of daily office operations including but not limited to:

• Ordering supplies;
• Ensuring timely and efficient patient flow.

Initiates patient referral process to other providers.

Participates in performance improvement initiatives and supports organizational strategic goals.

Maintains confidentiality of patient, employee, and business information.

Participates in on-going training and attends required educational programs.

Performs other related duties as assigned.

Clearly communicates and continuously supports the Mission and Values of JMH.

Conducts all activities in compliance with applicable laws, regulations, standards and JMH policies and procedures including Blood and Body Substance Precautions.

Education, Experience and Training:

High school diploma or equivalent required. Previous experience with scheduling, coding or medical billing preferred. Previous experience in a medical office preferred.

Johnson Memorial Health is a nationally-recognized network of physicians, services and healthcare resources based in Johnson County, Indiana. The centerpiece is Johnson Memorial Hospital, located in Franklin Indiana, just 20 minutes south of Indianapolis.

All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, disability, or other protected characteristic under applicable law.

Schedule: