Contact Center Specialist

Job Description

Job Description

Contact Center Specialist Onsite | Norfolk, VATo apply, please go to excellent customer service, accuracy, and a team mentality are key for this position due to the content managed, fast-paced nature, and high visibility with the Client. As a Contact Center Specialist (internally referred to as a Support Specialist) you will work individually and on the team as a representative of our Client. You will report to the Team Lead and work from Naval Station Norfolk. *Must be able to successfully undergo a government investigation in order to obtain and maintain a security clearance.  ResponsibilitiesProvide exceptional customer service and informed guidance to customers via phone and email.Receive and review data submitted by customers to confirm professional qualifications meet all requirements. Accurately enter, update, and upload data into multiple databases.Professionally correspond with various departments via phone and email to ensure inquiries are resolved in a timely manner.Rate information request forms to assist customers in meeting minimum eligibility requirements and applying for a position in the future.Assist customers with navigating the pre-employment process.Conduct conditional offer calls with customers who have been selected for a position.Schedule, facilitate, and document interviews with Subject Matter Experts.Acquire advanced knowledge of U.S. Coast Guard requirements, maritime credentials, and various processes.At times, have the flexibility to work an adjusted schedule due to operational needs. Other duties as assigned.QualificationsMust be able to successfully undergo a government investigation in order to obtain and maintain a security clearance.Minimum High School Diploma or equivalent requiredAssociates Degree or Bachelors Degree preferred Minimum two years' customer service experience requiredProficiency in Microsoft Outlook and Word requiredProficiency in Microsoft Excel preferredProficiency in working on a computer with a Microsoft operating system requiredProfessional and effective communication skills required, phone and emailData entry experience preferredMust be extremely detail-oriented and focused on accuracy.Must have the ability to multitask and effectively work within multiple databases.Must be able to quickly gain advanced knowledge of U.S. Coast Guard requirements, maritime credentials, and various processes.Adapts well to changeWorks well in a team settingPhysical RequirementsProlonged periods of sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.Must be able to navigate office facilities.BenefitsHealth InsuranceDental InsuranceVision InsuranceLife InsuranceShort-Term and Long-Term Disability InsuranceFSA Plan401(k) PlanPaid Time OffVolunteer Time OffTo apply, please go to is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.